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Iti Service Engineer

New Delhi, Delhi, India
38000 PM
April 28, 2021

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Mob:- 084********, 946-***-****

E mail ID:

Customer Service/Sales Operations in a growth oriented organization of repute, preferably in the Automobile/Automobile Allied Industries

Professional Summary:-

+11Years of experience in Customer Service/ Dealer Management. Presently associated with Simpson & Co. Limited as Senior Service Engineer. Resourceful at maintaining good relationships with clients to achieve quality product and service norms. Abilities in motivating workforce in enhancing their efficiencies & assisting them to deliver quality services to clients. Strong relationship management, analytical & communication skills.

Professional Qualification:-

Three-year Full time diploma in Mechanical Engineering with 67% marks in aggregate from Board of Technical Education, Chandigarh in 2009.

Academic Qualification:-

Pass Matriculation from Haryana Board in 1998.

Pass 10+2 (Vocational- Banking) full time course from Haryana Board in 2000.

Pass B.A. full time from Kurkshetra University, Kurkshetra in 2003

Pass one year Diploma in Stenography English from I.T.I. (SIRSA) in 2004.

Work Experience:-

Since Oct. 2017 with Simpson & Co. Limited, as Senior Service Engineer

Currently handling Domestic engine Service responsible for North India.

Employed excellent domestic service methodologies across Northern Region-New Delhi, Punjab, Haryana, Chandigarh, U.P. and Jammu & Kashmir..

Attended to engine complaints in OEMs products (Tractors, Commercial Vehicles, Construction Equipment, Industrial Equipment & Gensets); interacted with customers to gather feedback regarding the product satisfaction

Implement like (MB & Dise plough, Sub soiler, Herrow, Cultivator, leveler,

Cutter and Rotavator) field test by attaching it to the Tractor.

Senior Service Engineer

Mahindra Gujarat Tractors Limited Aug 2009 to Oct. 2017

handling Domestic tractors Service responsible for Haryana & U.P.

Instrumental in organizing Service Promotion Activities - Planning & Execution Free service camps, Krishi Melas, Door to door Service, Customer Meets, Dealers Training, Mechanic Training, Mechanic meet, events, advertisements, promotional / incentive schemes etc.

Resolution of customer complaints Complete Service function including complaints, Dealer Sales & Service persons Training. Spares target, including execution.

Pivotal in conducting in depth warranty & extended warranty audit, Demos, PDI and PDI Audit, Installation /re-installation at customer End.

Depot Operations Ensure Parts supply & Warranty repair held up tractors.

Check any shortages in spare & raise if required.

Dealer Spare Part planning ( Order, Billing & O/standing follow ups)

Ensure availability of float stock at dealership

Facilitating Set Up of New Dealers for Spares & Service & Facilities & also help in set up of Authorized service centers.

Increase in vehicle inflow in workshop/ensure dealer profitability.

Identify training needs of workshop in-charge / supervisor, mechanics, parts In charge etc & conduct training for Tractor repairs (technical features, usage, service issues resolution etc).

MIS reports Review & Action Dealer wise (Service & spares - CSI (product performance, aggregate life, overhaul cost, etc .

Promoting product in the market, Product feedback Programme as per the target given by H.O.

Customer complaint: resolution of all complaints-written / verbal complaints within the set deadlines

Implement lke (MB & Dise plough, Sub soiler, Herrow, Cultivator, leveler,

Cutter and Rotavator) field test by attaching it to the Tractor.

Spearheaded operations for conducting training to dealer s representatives on new products, service & repair, fault diagnosis & rectifications, factory standard & manufacturer s specifications & on the user of special tools & instruments designed to repair down.

Computer Skills:

One year Diploma in Computer MS Office from ITI (Sirsa) & knowledge of computer Hardware.

Personal Details :-

Date of Birth :- 5th Oct., 1982

Father s Name :- Vakil Chand Mandal

Nationality :- Indian

Marital Status :- Unmarried

Language Known :- English, Hindi & Punjabi

Permanent Address :- V.P.O Panihari, Distt. & Tehsil -Sirsa (Haryana) Pin 125055


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