Gloria Gauldin

RN, BSN, BSP

(***) *** – **** adl02g@r.postjobfree.com Morrisville, NC

Experienced healthcare professional. Extensive professional expertise in leading clinical operations, projects, and staff to drive effectiveness and sustain success. Proven expertise is building value through intelligent process design, technical leadership, and exemplary patient care. Expert in building and leading high impact teams to effectively administer and monitor client care policy and procedures. Patient Health Management & Support * ICU/Surgical * ER * Regulatory & Compliance * EMR/EHR Procedural Improvement * Patient & Family Advocate * Training * Interventions * Triage * Consultation Treatment Plans * Medication Administration * Intravenous Therapy * Clinical Judgment Professional Experience

PPD (2016 – 2019)

Morrisville, NC

Medical Information Specialist

• Patient management and monitoring for adverse events with medication across various therapies

• Maintained effective and clearly written reports in real-time during assessments to establish adverse event markers often missed during first round disclosure.

• Refined data gathering to reduce unneeded data points while confirming if an adverse event occurred

• Advised management of the possible key findings necessary for disclosure as required by law. Raleigh Gynecology and Wellness (2014 – 2016)

Raleigh, NC

Director of Triage

• Established best practices in triage efficacy to set boundaries, responsibilities, and efficiently share information across front office and floor staff

• Determine requirements for new nursing staff, training, and oversee orientation progress

• Strengthened staff knowledge with additional training and education

• Drove optimizations in triage support to create better patient documentation that allowed medical staff to make decisions faster

• Supported clinical nursing function as needed

• Sustained regulatory standards for all clinical and non-clinical areas under my control Duke University Medical Center, Rheumatology (2012 – 2014) Durham, NC

Charge Nurse, RN

• Established best practices among nursing staff and providers to foster teamwork among all parties

• Managed providers, floor staff, and scheduling to ensure patients were seen in a timely manner

• Clinical oversite to nursing staff to ensure risk management issues were resolved or mitigated

• Coordinate safe discharge process for patients including follow up procedures

• Partnered with providers to develop patient care and treatment plans to ensure care delivery was aligned with expected outcomes.

• Effectively supervised RNs, LPNs, CNAs and conducted training, coaching, and oversight of staff functions.

Jeffers, Mann & Atman Pediatrics (2009 – 2012)

Raleigh, NC

Lead Triage Nurse, RN

• Promoted to Weekend Lead Supervisor to establish better quality of service for patients and staff

• Performed quality control testing, schedule management, and staff oversight

• Responsible for the review and delivery of labs as well as reading cultures

• Coordinated specialty care and authorizations for all patients

• Promoted to Lead Triage Nurse to handle the growing triage load across 3 locations in Wake county

• Led the triage team responsible for patient and parent communication, assessing severity, and determining course of action based physician’s direction.

• Trained and educated triage/clinical staff in effective policy and procedural management

• Streamlined the coordination of information gathering to improve overall care delivery by establishing better patient documentation resulting in clearer communication with parents.

• Educated parents as well as other caregivers on medication, procedures, and general topics regarding child health and care

Jaycee Burn Center ICU (2009)

Chapel Hill, NC

RN

• Support treatment for acute and long-term care for burn patients

• Intensive monitoring of patient population, administration of medicine, dressing changes, data gathering, and emotional support for patient and their families Education & Licensure

North Carolina Registered Nurse – 2009

University of North Carolina at Chapel Hill – 2008 Bachelor of Science in Nursing

The Ohio State University – 2001

Bachelor of Science in Psychology

The Ohio State University – 2000

Associate of Psychology

References available upon request

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