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Japanese Freelance

Location:
Paranaque, NCR, Philippines
Salary:
60
Posted:
April 28, 2021

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Resume:

CAMELLA HOMES PARANAQUE CITY

METRO MANILA - PHILIPPINES

• PHONE: +63-939-***-****

• E-MAIL

adl022@r.postjobfree.com

Mohamed BadrElDin Ali ElTorkey

OBJECTIVE

Seeking an opportunity within an appropriate field, where my skills can be fully utilized & developed creating a situation that would be beneficial to me professionally and also will be directed towards achieving the objectives of your leading company.

WORK EXPERIENCE

Cognizant Philippines

Executive Process-Data

(April 28, 2019 – Present)

5th & 6th Floors 8/10 Upper McKinley Bldg No. 10 Upper McKinley Rd, McKinley Hill Exit, Taguig, 1634 Metro Manila

Major Responsibilities:

IT support

Ensure process guidelines are followed and met as documented.

Adhere to security practices set by organization

Maintain confidentiality of all information, policies, and procedures as required by the company.

Freelance IT Technical Support (Philippines)

(December 2014 - present)

Major Responsibilities:

IT support

( Hardware – Software )

Talking to clients and computer users to determine the nature of any problems they encounter.

Providing accurate information on IT products or services including set up, installation and repair.

Providing technical support for desktop computers, and related end user desktop hardware technology for all users.

Performing advanced troubleshooting with wide knowledge in MS Windows XP, VISTA, WIN 7, WIN 8, WIN 10, MAC OS, Word, Excel, Power Point, Outlook, Office XP – 2003 – 2007 – 2010 – 2013 ... etc.

Freelance IT Technical Support (Egypt)

(July 2011- July 2014)

Major Responsibilities:

IT support

( Hardware – Software )

Talking to clients and computer users to determine the nature of any problems they encounter.

Providing accurate information on IT products or services including set up, installation and repair.

providing technical support for desktop computers, and related end user desktop hardware technology for all users.

Performing advanced troubleshooting with wide knowledge in MS Windows XP, VISTA, WIN 7, WIN 8, WIN 10, MAC OS, Word, Excel, Power Point, Outlook, Office XP – 2003 – 2007 – 2010 – 2013 ... etc.

Gulf of Suez Petroleum Company

(June 2010- July 2011)

Major Responsibilities:

IT management

( Hardware – Software )

Resolving issues with core networking switches, routers and wifi acces points.

Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.

Customer Service

FCB Escola Barcelona Academy

(April 2009- May 2010)

Major Responsibilities:

IT management

( Hardware – Software)

Recommends, schedules, and performs PC hardware and peripheral equipment improvements, upgrades and repairs.

Solves fairly complex user inquiries that may arise during day to day operations.

Mousting Lemossen Egypt Co.

(March 2008-April 2009)

Major Responsibilities:

IT management

( Hardware – Software )

Plan, coordinate, and implement network security measures to protect data, software and hardware.

Maintain computer back up, disk and install software.

Performs onsite troubleshooting through diagnostic techniques and pertinent questions.

Customer Service

Egypt Environmental service (FCC-Cairo)

(February 2006-February 2008)

Major Responsibilities:

IT management

( Hardware – Software )

Monitor and test website performance to ensure that it operates correctly and without interruption.

Company representative in Spanish trade centre

Company representative in the Spanish embassy

Reporting to general manager for all official and Banking processes

Customer Service

FedEx for delivery Services-Cairo

(January 2005-January 2006)

Major Responsibilities:

IT management

( Hardware – Software )

Perform data backups and disaster recovery operations.

Diagnose, troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Customer Service

The Egyptian company for restaurant managing-Cairo

(January 2004-January 2005)

Major Responsibilities:

IT management

( Hardware – Software)

Investigating, diagnosing and solving computer software and hardware faults

Repairing equipment and replacing parts

Supervising junior engineering and technical staff

Checking computer equipment for electrical safety

Maintaining records of software licences

Managing stocks of equipment, consumables and other supplies.

EDUCATION

2000 – 2004:: BACHELOR OF INFORMATION SYSTEM AND MANAGEMNT. (INFROMATION TECHNOLOGY)

Alson Academy

Grade: Good

LANGUAGES

Arabic: Mother Tongue

English: Good written and spoken

Tagalog: Little

Japanese: Little

COMPUTER SKILLS

MS Windows XP, VISTA, WIN 7, WIN 8, WIN 10, MAC OS

Internet Browsing,

Networking

MS DOS

Fix all kind of computers Hardware and Software issues

Office XP – 2003 – 2007 – 2010 – 2013 ... etc

Word, Excel, Power Point, Outlook … etc

TRAINING COURSES

General in windows & (Office at Harvest PC Center).

In addition to the ICDL courses from the UNESCO.

CHARACTERISTICS

Goal orientated, and able to work under pressure

Can travel abroad

Can Work night shift

Willing to learn

Attentive to details

Strong communication negotiation and interpersonal skills

Able to offer technical support to customer

Driver license and very good driver automatic/manual cars

PERSONAL INFORMATION

Date of Birth: 30th August 1982

Gender: Male

Marital Status: Married

Nationality: Egyptian

Military Service: Exempted

Visa Type: Marriage

REFERENCES

Personal & documented references will be furnished upon request



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