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Regulatory Compliance and Project Management Specialist

College Park, MD
April 28, 2021

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Cathy Kouko

240-***-**** ● Greenbelt, MD ●

Regulatory Compliance and Project Management Specialist

Detail Oriented compliance and project management professional with almost 20 years of experience in the management, implementation, and monitoring of policies that assure quality and efficiency. Key competencies include:

Adult Education

Remote evaluations and audits

Data collection & Analysis

Team building


Training & Development


Stakeholder relationship management

MS Office


Accrediting Council of Independent Colleges and Schools (ACICS), Washington, DC July 2013 – Present

Senior Coordinator of Compliance, August 2020 – Present

Manage the Review Board of Appeals and the Intermediate Review Committee (IRC) to assure objective review of institutional accreditation decisions.

Manage the recruitment, approval, and compliance training of subject matter experts to include continuous development activities.

Develop and conduct risk assessment methodologies on all applicants for initial accreditation and at-risk member institutions.

Prepare and present compliance reports in consultation with the legal team.

Oversee the review of all adverse accreditation action hearings.

Senior Coordinator of Accreditation, October 2018 – August 2020

Administered training, coaching, and assessment framework for evaluators and IRC resulting in improvement in the quality of their review and reports.

Developed and implemented accreditation policies and procedures.

Consulted with institutional representatives to ensure that closures are conducted in an orderly manner to best serve the interest of students.

Worked with the executive leadership team on the execution of board and Commission meetings.

Managed travel budget up to $250,000.

Accreditation Coordinator, November 2015 – July 2018

Executed more than 100 accreditation review projects to member institutions.

Conduct institutional investigations of violations of policies and procedures.

Managed teams of five to fifteen subject matter experts.

Supported the preparation of formal Council communication to all stakeholders.

Program Analyst I, July 2013 – November 2015

Streamlined program application processes which improved efficiency by 40%.

Revised criterion to govern the implementation and execution of distance education delivery methods.

Reviewed the substantive change applications for more than 900 institutions, with an average review rate of 85%

National Customs Brokers & Forwarders Association of America, Inc., Washington, DC July 2012 – April 2013

Education Administrative Assistant

Managed department accounts receivables and reconciliations.

Developed a process to record the continuing education units (CEUs) of member improving record-keeping efficiency.

Instrumental in conducting research for the association’s accreditation effort.

Handled day-to-day administrative duties and special projects for 975 members.

Processed membership applications and renewals.

Reduced operation costs by editing educational database achieving 95% accuracy.

Tri-State Home Health Agency, Washington, DC July 2004 – March 2012

Contractor Accounts Specialist

Ensured compliance with Medicaid policies and procedures.

Audited Medicaid billing claims.

Resolved contractor complaints and invoice discrepancies.

Eliminated over six month-backlog of contractor invoice payments (1000 invoices per month).

Reduced contractor billing errors by 95% resulting in recovery of over $500,000

Improved efficiency and accuracy 90% by revising forms and procedures.


University of Maryland, Smith School of Business College Park, MD, USA

Master of Business Administration, GPA: 3.62 May 2020

United States International University Nairobi, Kenya

Bachelor of Science, Hotel & Restaurant Management, Marketing, GPA: 3.54 June 2002

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