Customer Care Service

EZEKIEL JOY OMOWERIMEH

**, ** *********, ***** 090********, 081********

Lagos Nigeria *************@*****.***

CUSTOMER SERVICE

customer care oriented with extensive experience of supporting business departments by reviewing,. Can relate well with people at all levels and has the flexibility of working well as part of a team or individually. Comfortable working in a fast paced growth oriented work environment and possessing ability to ensure that brand standards and communications are understood. Looking forward to make a significant impact in your organization.

OND holder with a comprehensive educational background, proven success and ability to deliver an excellent service.

Areas of Expertise

Customer service

Cash Handling

Professional; experience

ECOBANK NIGERIA LIMITED 2018-2019

CUSTOMER SERVICE OFFICER

AWOLOWO BRANCH ROAD IKOYI LAGOS

Executed financial transactions according to bank policies and procedures

First point of contact and technical resource for all customer inquiries and t,

Account opening, deposits, loan and credit management

Online banking system management, mail, and internet interaction.

Provided navigational assistance with online and mobile banking.

Customer inquiries, complaints and comments on a daily basis, and determined corrective

Dispute resolution

Daily, weekly and monthly reports.

Reviewed and verified transactions to ensure proper processing according to established quality standards.

All E-transactions processes,

Ensured that all customer needs are met and handle appropriately during their initial contact.

Ecobank Teller ikoyi lagos island. 2019

Kept accurate record keeping of all cash both local and foreign currencies.

Daily cash, cheque handling, deposits, transfers and payments.

Ensured that the bills balance up at the end of the day.

Responsible for all VAT charges and reconciliation.

Processed all incoming and outgoing payments,

Customer service management

Daily reconciliation, balancing and reporting

Monthly audit

Nassi Microfinance Bank: 2015

TELLER

.

Handled all cashier and account related enquiries from customers.

Responsible for all VAT charges and reconciliation.

Issued payment orders to vendors once applications were approved. .

Ensured that all daily cash balances matched what was recorded in the system

Responsible for constant communication with customers as a front-line officer.

Kept accurate record keeping and filling systems for all documents for ease of referral.

Education& Certification

OND Business adminstration, Crown Polytechnic, 2010-2014

West African Senior Certificate, Awosika Colege Ondo 2004 -2010

Calvary nursery and primay school ondo 1999-2004

BIO DATA

Date of Birth: 30th May, 1991

State of Origin: Edo State

Local Govt. area: Akoko Edo

Nationality: Nigerian

Sex: Female

Religion: Christian

REFEREES

AVAILABLE ON REQUEST

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