Data Entry Insurance Agent
Resume:
J U D I N E M E C H E K
A D M I N I S T R A T I V E P R O F E S S I O N A L
CONTACT
****.********@*****.***
Wichita, KS
Education:
Diploma
Goodland High School, Goodland, Kansas
Job Experience:
DOTSIE CUILLO STATE FARM (ACQUIRED JAN 2021)
ANDRE HALE STATE FARM (ACQUIRED AUG 2020)
JIM MADDOX STATE FARM (ACQUIRED OCT 2019)
TEAM MEMBER / AGENT 2019 - 2021 WICHITA, KS
Consultative sales agent of insurance products targeting individuals and affinity groups. Fostered relationships with deep understanding of client needs. Simplified explanations of complex documents while leading verbal reviews. Guided clients during emergent crisis events, navigating stressful situations demanding extreme empathy, de-escalation techniques, and a positive attitude.
Achieved a significant level of client retention during a multi-phased ownership transition, providing continuity of operations and minimizing business impact
Spearheaded development of instructional manual deployed to the entire team while having delivered training to all agents within the organization
THE INSURANCE AGENCY, INC.LICENSED AGENT / RECEPTIONIST 2000 - 2019 GOODLAND, KS
Developed strong client relationships through consultation and sales process, assisting clients with managing risk. Reported policy changes and company conditions affecting customer satisfaction. Facilitated clerical support through data entry and document management.
Accommodated unique requests and explored new value opportunities to optimize agency reputation.
Pioneered refactor of filing system, in turn creating a new standard operating procedure that improved efficiency and accuracy
Organized setup and management of client database system, later collaborating on the transition into a new agency management platform
NEMECHEK FARMS, INC.
SECRETARY / TREASURER 1991 - 2016 GOODLAND, KS
Responsible for accounting, reconciliation, tax preparation, payroll, and financial reporting. Managed $100k annual budget, overseeing expense management. Orchestrated accounts payable and receivable operations.
THE HOME AGENCY, INC.
RECEPTIONIST 1996 - 1999 GOODLAND, KS
Served as the first customer touch point for phone and walk-in customers, answering questions and routing requests. Drafted professional memos, letters and marketing copy to support business objectives and growth.
Skills & Experience:
Customer Service
Administrative Tasks
Training & Documentation
Cross Selling / Up-Selling
Microsoft Office (Word, Excel)
Adobe Acrobat
Multi-line Telephone Systems
Filling Systems
Bookkeeping (Quickbooks)
Appointment Setting
Relationship Building
Building Customer Loyalty
Customer Needs Identification
Complaint Resolution
Organization
Written & Verbal Communication
Confidentiality
Detail Oriented
Active Listening
Problem Solving
Phone Etiquette
References:
SUSAN DOKE
Insurance Agent, The Insurance Agency
785-***-**** *******@**-***.***
ROXANN KLING
Insurance Agent, The Insurance Agency
785-***-**** *******@**-***.***
JIM MADDOX
Insurance Agent, Jim Maddox State Farm
316-***-**** ********@******.***
ANDRE HALE
Insurance Agent, Andre Hale State Farm
316-***-**** *****.****.****@*********.***
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