Customer Service Sales
Resume:
Nolwazi Sindiswa Gumede
** ****** **** ****** ******* 4340
079******* ****************@*****.***
Nolwazi Gumede Nolwazi Sindiswa @Sindiswaa_N Personal Details
Date of Birth : 10/08/1998
Marital Status : Single
Nationality : South Africa
Gender : Female
Education
Majuba TVET College
2017-2018
National N diploma Business management
N6
John Wesley Kosi Bay Private School
2016
National Senior Certificate
Grade 12
Achievements & Awards
Certificate of Achievement for outstanding performance in Business Management N4 2017 Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. Experience
Phumobala Hotel
01/08/2018 - 29/02/2020
In Service Trainee
Maintain statically and financial records
Planning maintenance work, events and room bookings. Handling customer complaints and queries.
Promoting and marketing the business.
Ensuring compliance with health and safety legislation and licensing laws. Handling and analyzing sales
Preparing presentation
Conduct market research
Phumobala Hotel
01 March 2020 - 30 July 2020
Receptionist
welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
confirm relevant guest information, register and check guests in maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests listen and respond to guest queries and requests both in-person and over the phone
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process process accurate payment of guest accounts
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area Phumobala Hotel
01 August 2020 - 28 February 2021
Hotel Room Reservation call center agent
Answer incoming calls and respond to customers emails Manage and resolve customer complaints
Sell products and place customer orders in the computer system Process orders, form, and application
Document all call information according to standard operating procedures Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Skills
Outstanding communication skills
NOLWAZI SINDISWA GUMEDE
General computer skills and proficient in Ms Word, Excel, PowerPoint and Outlook Ability to work under pressure and meeting deadlines. A positive attitude and taking pride in work
Ability to act with tact and directions.
The ability to multi-tasks and get work done according to strict deadlines Listening Capability
Problem-solving and Flexibility
Provide excellent customer service
Understand stock reports and sales
Technical Proficiency and understanding in/of product/service Interests
I enjoy long walks, socialising with my friends and family and gardening. One of my greatest hobbies is also working on DIY projects in my spare time as I like to stay active and improve my physical skills and abilities in the process.
Reference
Phindile Mthembu - "Phumobala Hotel "
Supervisor
Scebile Mbatha - "Majuba ITB Campus "
Student Affairs Administrator
Mrs PS Khambule - "Greenworld shop 30"
Shop CEO
*****************@*****.***
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