D E B MONROE

**** **** ****** ****. **** Lake, OH 44012 216-***-**** adkyqr@r.postjobfree.com

ACCOMPLISHED OPERATIONS & STRATEGY EXECUTIVE

ENTERPRISE PROJECT MANAGEMENT / TOP REVENUE PRODUCER / BUILDS & LEADS STRONG TEAMS

– Accomplished and results-driven Operations and Strategic Planning Executive with broad based expertise building and leading effective strategies for revenue production, operations management, project management, client engagement, and team leadership in high-visibility, highly competitive markets.

– Expertise in leading teams of professionals in the implementation of effective strategies that improve productivity while meeting operating and revenue targets; with Business Network Team, manages a team of technical professionals engaged in implementation projects with small and mid-sized commercial clients throughout Ohio.

– A demonstrated record of success establishing relationships and motivating teams to produce consistent results in leadership roles with companies across multiple industries.

– An effective strategist who leverages true passion and an unwavering commitment to excellence to launch, build, and lead highly effective business tactics, consistently producing positive results.

C O R E C O M P E T E N C I E S

Seasoned Operations and Strategic Leadership

Driving Substantial Revenue Gains

Excels in Territory Management

Engaging in Client Relationship Management

Experience in Account Penetration

Managing P&L and Financial Performance

Delivering Superior Client Support & Service

Success in Turnaround Situations

Expertise in Penetrating New Markets

Builds and Leads Strong Teams

P R O F E S S I O N A L H I S T O R Y

2019 TO 2020: DIGITALC, CLEVELAND, OH

– DIRECTOR OF OPERATIONS, CUSTOMER SUPPORT, & HR

Fulfills a critical role for the EmpowerCLE start-up program whose mission is to bring affordable, reliable internet into the unconnected neighborhoods in Cleveland.

Created foundation and process for Customer Support. Oversee Processes and Team answering incoming calls, evaluating service areas, scheduling installations, customer billing and trouble tickets. Responsible for Tier 1 technical support for service issues.

Serves as the primary point of contact for all partners, vendors, and building owners to ensure a smooth process of installations both for residents and building owners. This involves obtaining building access agreements, site walks, design drawings, permits, and coordination of equipment installation.

Manager responsible for overseeing our project to connect 56,000 un-connected residents and installing equipment on top of 80 building throughout the Cleveland area.

Implement and oversee budget for operations which included procurement of all equipment required for installations for both building deployments and household installations.

Negotiate and craft vendor and Carrier contracts.

Strategize with Sales team to create marketing material and deployment of collateral in order to educate the community of the empowerCLE opportunity.

Manage all aspects of Human Resources through creating job descriptions, recruiting, hiring, onboarding, developing performance review forms and procedures, employee counseling, payroll administrator, and manage all benefits.

“Debbie was extremely reliable and trustworthy

employee who worked hard at driving sales at the store and district level. She also possesses strong

interpersonal skills and would be a strong contributor to any organization.”

Debbie Monroe, Page Two

2017 TO 2019: BUSINESS NETWORK TEAM, NORTH ROYALTON, OH

– DIRECTOR OF NETWORK IMPLEMENTATION

Responsible for coordinating and executing client engagements on behalf of this telecommunications and IT network consulting firm, working closely with business owners, IT managers, and other client stakeholders to define, focus, and clarify project scope and requirements. Directs a team of technical professionals engaged in the installation of fiber, TDMI, Coax, POTS, data, security, wireless, SD Wan, and VOIP solutions.

Outstanding results, directing implementation projects for over 500 clients over tenure, with a focus on small to mid-sized businesses in Ohio.

Serves as the primary point of contact for the resolution of escalated customer issues, while administering invoicing and accounts receivable. Innovates strategies to bolster client retention and build strong relationships, leading to contract renewals and increased account penetration.

HR Responsibilities for recruiting, hiring, on-boarding, training new talent.

Led a project to transition the office to a new building; vetted and hired vendors to prepare the new space and secure all furnishings.

Assumed an interim leadership role managing Call Center Operations for 12 weeks, with accountability for coaching, scheduling, performance reviews, and call audits.

2015 TO 2017: DCT TELECOM GROUP, WESTLAKE, OH

– ACCOUNT SERVICE REPRESENTATIVE

Expanded revenue and profit for this provider of telephone voice and data communications services for businesses, building sales presentations and proposals that served as the foundation for new business relationships.

Excelled in sales, maintaining a revenue stream of $850K in monthly revenue and an 80% win rate with customers throughout Pennsylvania and Ohio; met and surpassed performance targets governing client retention and renewals.

Directed the installation of new services at each client site and facilitated customer training; continually identified opportunities for increased revenue and account penetration through the sale of additional products and services. 2014 TO 2015: INFINITI SYSTEMS GROUP INC., BRUNSWICK, OH

– IT RECRUITER

Coordinated and led recruitment efforts at this leading provider of managed IT services, staffing, security, and applications development. Sourced highly qualified candidates to fill positions with salary ranges from $40K to $80K, while improving visibility and engagement through social media.

Developed a strong pipeline of job candidates through the use of networking events, strategic alliances with a local college, and online research using LinkedIn; fostered relationships with local IT talent to build referrals.

Credited with initiating a highly successful partnership with Global Cleveland, a nonprofit organization dedicated to attracting newcomers to the workforce to contribute to regional economic development. 2012 TO 2013: JARED THE GALLERIA OF JEWELRY, CLEVELAND, OH

– ACTING GENERAL MANAGER

Led vision, strategy, and execution for all facets of store operations for this leading jewelry retailer, managing a team of sales associates and managers while administering a $4.5MM annual budget. Maintained authority over customer retention, collections, and client service. Executed special events and promotions that served as the foundation for meeting daily and monthly revenue targets. Handled all aspects of HR at the branch level. 2011 TO 2012: RADIO SHACK

– DISTRICT MANAGER

Effectively managed 19 store locations representing $25MM in total sales, overseeing merchandising, hiring, training, and P&L to meet gross profit goals. Responsible for workforce planning and development, hiring associates and managers and training employees to advance to positions of increased authority.

Transformed the performance of struggling stores; reduced staff and re-engineered business and merchandising strategies to restore profitability.

Full HR responsibilities for my region. Recruiting, interviews, hiring, on-boarding, benefits, training, reviews, and disciplinary actions.

Debbie Monroe, Page Two

2005 TO 2011: VERIZON WIRELESS RETAIL PARTNER, DALLAS, TX

– DIRECTOR OF SALES AND DISTRICT MANAGER, PROMOTED FROM DISTRICT MANAGER IN 2008 Maintained P&L responsibility for the New Mexico, Nevada, and Central Texas markets for the largest provider of wireless telecommunications services in the nation, with responsibility for the operations and revenue performance of multiple retail stores. Oversaw relationship management with corporate headquarters and other vendors.

Ranked as the Top District Manager out of 16 districts for 12 consecutive months.

Facilitated the launch of six store locations, directing site scouting, lease acquisition, inventory, hiring, and training; partnered with the Legal department to negotiate the terms and conditions of each lease.

Full HR responsibilities for my regions. Recruiting, interviews, hiring, on-boarding, benefits, training, reviews, and disciplinary actions

Coordinated and led merchandising and marketing for each retail store; collaborated with Verizon and the Marketing team to establish new promotions.

Recognized for capturing substantial YOY revenue growth in the Nevada market, turning seven stores operating at a loss to profitability in three months.

As District Manager, managed the El Paso and New Mexico markets, overseeing the operations of multiple stores; credited with skyrocketing market profits by 20% in eight months and ranked as top District Manager for several key performance metrics in 2007 and 2008.

Early Career

Telecommunications Manager, City of Cleveland, Cleveland, OH Senior Manager of Customer Care, XO Communications Customer Care Team Leader, XO Communications

Sales Engineer, XO Communications

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