Michelle Hunter

**** *. ********** **.

Unit ****

Mesa, Az 85213

480-***-****

adkxzm@r.postjobfree.com

Education

Red Mountain High School- Mesa, Az

****-****

Communication

Graduated

Pima Medical Institute- Mesa, Az

1998- 2000

Certified Nursing Assistant

Graduated

Remington College - Mesa, Az

2001-2005

Associates of Applied Science in Criminal Justice

Graduated

Pima Medical Institution- Mesa, Az

2008- 2009

Veterinary Technician

Graduated

Work Experience

ArcSmart Solutions

971 North Gilbert Rd

Suite 300

Gilbert, AZ 85234

7/22/2019-Present

Customer Service and Technical Support

Troubleshooting Internet services and electronic devices. Using salesforce to document cases and set up dispatches for field tech support. Changing data plans and educating on billing options.

Replacing faulty equipment and resolving safety issues.

Little Einsteins Preschool

183 Apache Trail #110

Mesa, Az 85012

2018-2019

Van Driver/ School Age Teacher

Transportation to school and from school for children ages 5-13.

Float teacher covering lunches, breaks, and classes where teachers were out sick. Educating and implementing curriculum. Updating parents.

West Business Services

1901 E. Main Street

Mesa, Az 85201

2007-2009

Team Lead

Call center. Lead a team of 10-50 people coaching and training to be contacts for customers that wanted to change 30 day retail RXs into 90 day mail order RXs. Explanation of benefits. Co pay resolution. Quality assurance, handled escalation calls, team building exercises, and motivational games.

Cactus Jacks Auto

915 S. Country Club

Mesa, Az 85210

2001-2006

Collection Manager

In charge of all collections for a buy here pay here car center. Office work such as taking payments, managing multi- phone lines, repossessions, payment arrangements, financing paperwork, sales, stocking, and calling customers to remind them of payments.

Allied Interstate

423 N. Mesa Drive

Mesa, Az 85210

2000-2001

Collector

Called on 3rd party customers for Nextel. Skip tracing, looking up credit, and finding customers to make payoffs or payments that were subsequently past due.

Verizon Wireless

1956 W. Chandler Blvd

Chandler, Az 85523

1998-2000

Customer Service

First contact with Verizon customers that have questions about sales, phones and plans. Technical support, bill questions and credits

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