Customer Service, Human Resource, Bank Teller.

BALOGUN, Mary Oluwapelumi

** ****** ****, ***** ***, Ibadan. ********.***********@*****.*** +234**********

OBJECTIVE

Goal-oriented and innovative Business Administration graduate with 0-2years combined customer service and banking experience, seeking to leverage my experience and skills in service to help my company grow her customer base through acquisition, loyalty and retention strategies. I look forward to secure an entry-level position with a dynamic organization that would give me the chance to display and improve on my skills and experience.

CORE SKILLS

Time management, multi-tasking, interpersonal, collaboration & team-building skills.

Active listener, customer-centric & empathetic.

Effective verbal & written communication and organizational skills.

Great at team work and paying attention to details.

Ability to work under minimal supervision.

WORK EXPERIENCE

OXFORDPROPS PEARL-VEST GLOBAL LTD March – October 2020

HR Intern (Human Resource)

Updated internal databases with employees information

Prepared and issued HR Documents

Supported the company with everyday HR tasks

Provided support to employees and their employment life cycle

ACCESS BANK PLC July 2019 – January 2020

Transaction Officer, Branch Operations

•Served as first point of contact for all customer inquiries and transactions. Managed customer profiles, opened new bank deposit accounts, and processed deposits transactions.

•Reviewed, verified and processed transactions, including money transfer, deposits and withdrawals.

•Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies, ATM/debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications; provided navigational assistance with online and mobile banking.

RENASCENT HIGH SCHOOL, Ibadan, Nigeria. May 2018 – March 2019

Business Studies Teacher (NYSC)

Led classes carefully to ensure all students are learning in a safe friendly and conducive environment, took over Social Science classes, prepared materials for classes.

Developed & designed methodology for students’ assessment questions and marking scheme; assigned, corrected and grade homework assignments, classroom work and tests.

Prepared materials for lectures and presentations; issued quarterly progress reports and semester report cards.

Initiated a standardised objective in harmonizing school curriculum to meet with educational system in global practice; mentored students in career development.

GUARANTY TRUST BANK PLC December 2013 – December 2014

Bulk Teller, Branch Operations (Industrial Training)

•Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller; received cash from customers on behalf of the bank for deposit.

•Responded promptly to customers complaints; assisted customers in activating newly collected ATM cards.

•Served customers by completing account transactions; provided account services to customers by receiving deposits, transfer transaction, cashing checks and issuing savings withdrawals.

EDUCATIONAL QUALIFICATIONS AND TRAINING

Ambrose Ali University, Ekpoma, Edo State 2018

B.Sc. (Hons) Business Administration

Crown Polytechnic, Ado Ekiti 2013

National Diploma (N.D) in Business Administration

TRAININGS & CERTIFICATIONS

Certificate in Human Resource Management 2018

LEAM Consulting Limited

INTERESTS

Reading Surfing Internet Travelling Writing

REFERENCE

Available on request.

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