Manager Sales
Resume:
Bossier City, La. *****
Phone: 407-***-****
Email: *************@*****.***
Gary W. Miller
PROFILE
Possesses 20 plus years of experience spanning all aspects of sales, service and marketing. Strong leader with an extensive record of setting and exceeding sales and customer satisfaction goals. Effective communicator; proficient in developing positive rapport with customers to generate long term relationships. Skilled in training, coordinating and motivating staff to achieve corporate objectives. Extensive UCS, ADP and Reynolds experience as well as Microsoft Word, Excel and PowerPoint. Holds all necessary fixed operations certificates as prescribed by Ford Motor Company. Offers functional expertise in the following areas: Total Quality Management * Loss Prevention Control * Project Management Product Marketing * Budget Preparation * Inventory Control & Maintenance Quality Control * Sales Forecasting * Profit-Loss Responsibility PROFESSIONAL SYNOPSIS
• Earned Presidents Award from 2007-2010, 2015 & 2016
• Recognized E2 for outstanding Employee Excellence as Service Manager (2009)
• Earned the Ford Blue Oval Certified Dealer in 2003-2004.
• Set sales goals, administered sales meetings and forecasted monthly sales objectives exceeding $1 million.
• Raised and maintained a CSI rating higher than that of the national average for the past 5 years.
• Managed the efforts of over 50 employees in sales programs and across service department operations.
• Developed and maintained positive and constructive relations with customers while ensuring satisfaction.
• Interview and hired staff, scheduled and supervised staff and conducted employee evaluations and new employee orientations.
CONTINUING EDUCATION
• Ford Master Certified Service Manager
• Ford Certified Body Shop Manager
• Ford Certified Parts Manager
• Ford Certified Service Advisor
• Ford Certified Warranty Administrator
• Winning Customer Loyalty
• Selling Maintenance & Light Repair
• Managing your People
• RCRA Hazardous Waste Program Management
• DOT Hazmat “Train the Trainer”
• Certified Forklift Trainer
• Ford Certified Customer Relations Manager
• Winning Customer Loyalty “1992”
• Warranty & Policy Administration “1993”
• Service: Responding to the Women’s Perspective
• Ford Certified Warranty Administrator “2003”
EXPERIENCE
Oct 2018-Apr 2020 Jimmy Granger Ford / Lincoln Natchitoches, La. Parts & Service Director
• Responsible for the Parts & Service overall operation and profitability.
• Ensuring production and sales goals are achieved.
• Responsible for growing parts & service business
• Ensuring Safety Compliance and training within the company.
• Meeting and exceeding financial forecasts and CSI goals Dec 2016-Sep 2018 Rountree Ford/Lincoln Shreveport, La. Parts & Service Director
• Responsible for the Parts & Service overall operation and profitability.
• Ensuring production and sales goals are achieved.
• Responsible for over 50 employees
• Ensuring Safety Compliance and training within the company.
• Meeting and exceeding financial forecasts and CSI goals Mar 2016-Nov 2016 Gary Yeomans Ford/Lincoln Daytona Beach, Fl. Service Director
• Responsible for the Service overall operation and profitability.
• Ensuring production and sales goals are achieved.
• Responsible for over 80 employees
• Ensuring Safety Compliance and training within the company.
• Meeting and exceeding financial forecasts and CSI goals Mar 2014-Nov 2015 Don Bohn Ford Harvey, La.
Parts & Service Director
• Responsible for the Parts & Service overall operation and profitability.
• Ensuring production and sales goals are achieved.
• Responsible for over 60 employees
• Ensuring Safety Compliance and training within the company.
• Meeting and exceeding financial forecasts and CSI goals
• Oversee the expansion of our Commercial Service
Oct 2010-Mar 2014 Golf & Electric Vehicles Orlando, Fl. Service Manager
• Responsible for the Parts & Service overall operation and profitability.
• Ensuring production and sales goals are achieved.
• Assisting with commercial sales and private sales.
• Ensuring Safety Compliance and training within the company. June 2006-July 2010 Longwood Lincoln Mercury Longwood, Fl. Service Manager
• Responsible for production, personnel and the overall operation. Assist with customer concerns, diagnosis of vehicles and assuring quality. Dec 2005-May 2006 Tuffy Automotive Sanford, Fl.
Store Manager
• Responsible for production, personnel and the overall operation.
• Assist with customer concerns, diagnosis of vehicles and assuring quality. Mar 2005-Dec 2005 MOC Products Orlando, Fl.
Independent Contractor
• Responsible for 18 Dealerships.
• Sales & distribution of automotive supplies and equipment.
• Train Service Advisors in the area of preventative maintenance procedures. 2004-2005 Prestige Ford Mt. Dora, Fl.
Service Manager
• Raised CSI to Top 10% of Group.
• Increased parts & labor sales to a Dealership high.
• Recruited qualified personnel to assist in continuing growth. 1996-2004 Don Reid Ford Maitland, Fl.
Service Manager
• Implemented many new programs to ensure quality control, efficiency and productivity.
• Trained and mentored Service Advisors to achieve maximum potential.
•
1992-1995 Don Reid Ford Maitland, Fl.
Service Consultant/Assistant Manager
• Winner of Ford’s Presidents Award
• Assisted Service Advisors with daily operations and decision-making process.
• Trained Service Advisors in customer handling and sales. 1990-1992 Tropical Ford Orlando, Fl.
Service Consultant
• Assisted customers with vehicle repairs.
• Achieved the highest in dealership CSI.
• Top Sales per R.O. and hours per R.O.
AFFILIATIONS: 1995 PRESIDENT – Central Florida Parts & Service Managers Club. 1994 SECR/TREAS – Central Florida Parts & Service Managers Club. References supplied upon request.
Contact this candidate