Food Service Manager
Resume:
PROFILE
MICHAEL S. COLE (AHCFA)
Accomplished Health Care Food Service Administrator
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HOBBIES
MCSE MICROSOFT CERTIFIED 2000
EDUCATION
State University of New York at Alfred, 1977
1974 - 1977
Applied Occupational Studies Management GPA: 3.8
AMERICAN HOSPITAL ASSOCIATION BUFFALO, NEW YORK, NY ASSOCIATE LEVEL 1979
AMERICAN SOCIETY FOR HEALTH CARE FOOD SERVICE
ADMINISTRATORS ACCOMPLISHED HEALTH CARE FOOD SERVICE ADMINISTRATOR (AHCFA) THE PARTNERSHIP (DIVERSITY)
WORK EXPERIENCE
Patient Operations Manager May 2019 to March 31,2021
Sodexo (St. Francis Hospital), Hartford, CT
Cultivated strong relationships with the client, held weekly meeting to discuss operations/Gemba (Lean) results/Increased meal delivery timeliness by 12% & Improved Call Center wait times by 50%. Consistently improved & maintained Patient Satisfaction scores to meet client goals quarterly & annually.
42.7fte’s 1.3million budget responsibility
DIRECTOR FOOD & NUTRITIONAL SERVICES December 2015 to January 2018 ARAMARK CORPORATION, Southbridge, MA
Responsible for Food & Nutritional Services/Retail/Catering on multiple campuses. Budget responsibilities of 3.5 million dollars. Successful implementation of all Aramark programs to client, to include multiple off campus sites & new programs
20.2 ftes, 1.87 million budget responsibility
DIRECTOR, PATIENT TRAY SERVICES December 2013 to December 2015 HARTFORD HOSPITAL, Hartford, CT
923 Bed Teaching Hospital, responsible for re-design & implementing all In-patient meal assembly & delivery, 125 Bed Psychiatric Care Hospital 57.31 fte's 2.69 million budget responsibility.
MANAGER, PATIENT SERVICES March 2008 to November 2012
BAYSTATE HEALTH, Springfield, MA
963 Bed Teaching Hospital, responsible for all In-patient meal assembly & delivery, responsible for a Call Center for all 3 hospitals. Annual budget responsibility.53.1 fte's 1.694 million budget responsibility
Refrences Funished Upon Request
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