Service Representative Customer
Resume:
Faith Morris
Buckeye, AZ *****
************@*****.***
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in communicating with customers through various channels. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
SKILLS
Logistics expertise
Proficient in Microsoft, Zoom, and other means of communication
Customer engagement
Telephone etiquette
WORK HISTORY
OPERATIONS ADMINISTRATOR 02/2019 to 12/2020
FedEx:Ground Tracy, CA
Provided answers to customer questions via phone and email, typically within 24-48 hours.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Performed coordinated meetings for department both in office and remotely via Zoom.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 03/2017 to 01/2019
Sutter Healthcare Modesto, CA
Documented over 100 patients medical information, case histories and insurance details to facilitate smooth appointments and payment processing daily.
Converted paper charts into digital files and uploaded to EHR system.
Communicated with patients regarding payments on outstanding accounts.
HOME HEALTH AIDE 06/2015 to 01/2017
Provident Home Healthcare Modesto, CA
Traveled to clients' homes to provide healthcare services and promote continuity of care.
Provided information about health system navigation, patient rights and health information privacy.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
EDUCATION
Associate of Science Nursing EXPECTED IN 06/2022
Merced Community College, Merced, CA
Coursework in Principles of management, and Intercultural Communication
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