Business Analyst

Oluwaseun O. Odumosu.

Business Analyst HR Consulting Customer Service Project Management

****************@*****.***

+234**********, +234**********

* ***** ****** ***., *******, Lagos, Nigeria.

CAREER SUMMARY

Business Analyst with over 3 years of experience helping clients optimize business processes to ensure growth and success. I have an excellent communication skill with great ability to use own initiative to achieve success either individually or within a team. Seeking to leverage creativity, interpersonal skills, analytic thinking, collaborative effort, and experience to achieve corporate and personal goals. SKILLS

• Business analysis

• Microsoft office

• Customer service

• Communications

• Performance management

• Business administration

• Operations

• Project management

• Relationship building

• Time management

EDUCATION

Master of Business Administration (MBA)

2019 - 2020 • Nexford University • Washington DC, United States Bachelor of Science in Microbiology - Second Class Upper Division 2011 - 2014 • University of Lagos • Lagos, Nigeria Diploma Foundation Degree in Microbiology

2010 - 2011 • University of Lagos • Lagos, Nigeria WORK EXPERIENCE

Business Analyst

A. T. Metzger LLC • March 2018 – Present • Lagos, Nigeria

• Manage projects, monitor performance, and report status to ensure timely completion of projects

• Implemented skills and competency audit assessment for the Nigerian Ports Authority helping the parastatal to smoothly transition from manual appraisal to a seamless, automated appraisal process

• Worked with other team members to fully understand and implement clients’ requirements by executing system demos, user acceptance testing, stakeholder sensitization and end-user training

• Conduct employee performance appraisals for employees of the Nigerian Ports Authority

• Reviewed Service Level Agreements for the Nigerian Ports Authority

• Manage the entire HR functions of Opticom Finance Limited

• Gathered data for the development of a Voluntary Retirement Scheme for the Lagos State Government.

• Developed templates/forms for gathering, analyzing, aggregating, and reporting performance data including a new performance appraisal form and questionnaires for collating survey-related performance data using Survey Monkey

• Conducted knowledge transfer workshops for performance champions and parties responsible for implementing the employee performance management process

• Created awareness on the new employee performance management process by disseminating approved communication messages.

Retention Agent

Konga Online Shopping Limited • September 2017 – November 2017 • Lagos, Nigeria

• Managed outbound and inbound calls in adherence to set standards and guidelines to ensure optimal customer satisfaction always.

• Updated existing customer information on the company’s database for efficient record management

• Received and processed customers’ orders, therefore ensuring a timely completion of the e- commerce value chain to the customers’ delight

• Identified and escalated priority issues to the higher authority for prompt resolution

• Followed-up on customers to ensure complaints are resolved

• Documented all call information according to Standard Operating Procedure

• Provided customers with product and service information. Call Centre Agent

Novo Health Africa • August 2016 – March 2017 • Lagos, Nigeria

• Provided advice, information, and assistance to callers

• Attempted to resolve all enquiries on the first contact with the caller

• Ensured proper monitoring of all telephone calls

• Dealt with customers’ queries, requests, order or complaints

• Followed-up on customers to ensure complaints/issues are resolved and closed-out. Health Maintenance Officer (Intern)

Novo Health Africa • July 2016 – August 2016 • Lagos, Nigeria

• Facilitated provider-induction for new providers under Novo Health

• Equipment inspection for new providers

• Assisted hospital staff with administrative duties regarding the E-Verification System for Enrollees. Subject Teacher (NYSC)

The Kings International School • May 2015 – April 2016 • Kebbi, Nigeria

• Spear-headed the planning, preparation and facilitation of classroom instructions

• Contributed immensely to the implementation of departmental and school improvement plans

• Successfully served as PRO of community development service group – Gender Vanguard. COMMUNITY AND VOLUNTEERING WORK

A child, A book Project – Ajegunle Community

Volunteer • July 2019 • Lagos, Nigeria

• Donated stationaries to children in line with the fourth Sustainable Development Goals (SDG)

• Educated secondary school students on the importance of volunteering. Project Nourish - Bales of Mercy Orphanage

Volunteer • January 2019 • Lagos, Nigeria

• Donated food items and materials to the less privileged children

• Delivered a health talk on ‘low budget balanced diet’

• Facilitated fundraising for the project.

CERTIFICATION

• Certificate of competence in Health, Safety and Environment (HSE): Levels 1-3 REFERENCES

Available on request

…

…

Contact this candidate