Store Manager Customer Service

CURRICULLUM VITAE:P L KEKAE

Cell phone Number: 078*******

Physical address: 775 wonderpark estate

Heingerich road

Pretoria north

Pretoria

PERSONAL INFORMATION

Name : Phemelo lydia kekae

Date of Birth : 24 oct 1990

I.D. Number : 901**********

Marital Status : Single

Dependants : 2

Nationality : South African

Health : Good

Languages : Northern Sotho (Speak, Read, Write)

Southern Sotho (Speak, Read, Write)

English (Speak, Read and Write)

Afrikaans (Speak, Read and Write)

EXPERIENCE

Volpes Retail Store

2016 to date

Current Position:Store Manager

Responsibilities:

Daily store opening and closing as per company policy

Leading and developing staff to ensure achievement

Store scheduling and daily tasking

Actioning of store promotions and markdowns

Actioning of daily store feedback through Microsoft outlook

Action Daily Admin.e.g Store financial reports and inventory

Do daily store replenishment and housekeeping

Train staff on store products to ensure customer service is done correctly

Monitor stockloss and do action plan where there is out of line issues

Ensures an open motivated and harmonious work inviroment is in line with company leadership.

Reference: Mr Robbie Nortjie(Regional Manager)

Tel:072-***-****

EXPERIENCE

Shoprite/Checkers

Position :Admin & Fresh Manager

2013 – 2016

Daily Opening and closing of the store

Daily Admin

Stock Receiving,unpack and check

Implentation of store layout

Floor replenishment

Managing a compliment of 30 staff members

Actioning of staff development plans

Do daily cashups and banking

Store staff scheduling and tasking

Store Staff training

Actioning stocktake and do action plan on out of lines.

Reference: Shencha Daniels 011***-****

EXPERIENCE

Roxy/Quiksilver Retail Store

Posistion: Assistant Manager

2011-2013

End of day cash up

Customer Service

Keeping cash desk clean

General Admin balancing

Managing Stockroom process

Receiving,unpack and check

Cash office managing daily

Stocktake twice a year and actioning of out of lines.

Reference:Ruel Shingange 076*******

HIGHER EDUCATION

Task Academy School – Matric

English -First Language

Afrikaans –Second Language

Physical science

Life science

Geography

Maths Lit

Life orientation

OTHER QUALIFICATIONS

Institution: Jeppe Collage

Cetificate Obtained: Certificate

Subjects:Hospitality

MOTIVATIONAL LETTER

I AM A VERY DEDICTED PERSON WHO IS ABLE TO WORK UNDER PRESSURE.I STARTED WORKING IN 2011 AS A CASUAL CASHIER.I THEN UPGRADE WITHIN THE COMPAY AND THAT GAVE ME CHANCE TO MOVE FROM ONE POSITION TO ANOTHER UNTIL I BECAME A STORE MANAGER.

I AM A FAST LEANER AND WILLING TO UNDER GO ANY KIND OF TRAINING..I HAVE BEEN IN MANAGEMENT POSITION FOR MORE THAN 5 YEARS.I AM AN HONEST SOMEONE WHO OBEY RULES AND REGULATIONS OF THE COMPANY.INTERGRITY,PERFOMANCE AND GOOD COMMUNICATION SKILLS ARE MY KEY POINT.

*IN THE CURRECT POSITION I DEVELOP PLANS BASED ON CURRENT AND FUTURE CAPABILITY REQUIREMENTS FOR AREA OF RESPONSIBILITY.

*ENSURE EFFECTIVE WORKFORCE TASKING AND PERFOMANCE MANGEMENTARE IN LINE WITH STORE SPECIFIC PLANS

*DEVELOP PEOPLE S COMPETENCIES AND CAPABILITY THROUGH IMPLEMENTATION OF EFFECTIVE COACHING ACTIVITIES.

*ENSURE INDEVIDUAL DEVELOPMENT PLANS ARE IN PLACE FOR ALL STAFFAND AGREED LEARNING INTERVENTIONS ARE DELIVERED.

*ENSURE AN OPEN MOTIVATEDAND HARMONIOURS WORK ENVIROMENTARE IN LINE WITH COMPANY LEADERSHIP.

*ENSURE APPLICABLE INITIATIVE AND PROCESSES THAT SUPPORT THE ACHIEVMENT OF THE STORE S CUSTOMER SERVICE IMPERATIVES ARE EXCECUTED AND IMPLEMENTED.

*ENSURE STORE IS CLEAN AND CLEAR OF OBSTACLES THAT CAN HARM CUSTOMERS

*ENSURES THAT STORE OPENING AND CLOSING ARE DONE AS PER COMPANY AND MALL POLICY.

*ENSURE OHASA IS PRACTICED DAILY

*ENSURE PROMOTIONS AND MARKDOWNS ARE ACTIONED CORRECTLY AND ALL MARKETING POS REACH THE STORE ON TIME.

*ENSURE PROFIT AND LOSS IS ANALYZED DALY

*ENSURE DAILY TARGET IS COMMUNICATED TO ALL STAFF AND EVERY STAFF HAVE BEEN TASKED DAILY.

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