Sales Customer Service

Titilayo V. Adio

Riverdale, GA ***** **********@*****.*** 470-***-****

Career Profile:

Advantageous Customer Service/Sales professional with 8+ years of experience in attracting new leads and supporting current accounts while passionately focused on delivering exceptional client/customer experience, a multitasker with exceptional listening skills. A Goal- oriented individual and a fast learner.

EDUCATION

Grand Canyon University

Bachelor of Science Professional Development

EXPERIENCE

TITOLSH FABRICS, Customer Service Representative

Dallas, Texas Feb 2018- Date

• Routinely achieve 120% monthly sales quota, generating ~600K in annual revenue

• Driving daily sales target for the year.

• Grew book of business 50% in initial 6 months, opening accounts in new territories and closely tracking sales pipeline.

• Revamped cold call scripts, quickly boosting departmental lead generation.

• Marketing products to new and existing client.

• Communicating with customers through various channels to boost sales.

• Handle client issues and services as needed.

• Responsible for client problem solving related to documentations of invoices.

• Coordinated client communication by working with team members to divide the work to the appropriate service specialist.

• Documented customer issues in timely manner by creating a ticket with the details of client concerns result resolution of the problem.

• Attained departmental and operational standards by following up with company template which contained rules and regulations and a go to email for help.

• Built strong working relationships with customers and stakeholders. LIGHT HOUSE, Customer Service Representative

Dallas. September 2015- January 2018

• Tracked client metrics and communicated to internal and external stakeholders the progress of implementations and usage.

• Provide outstanding customer service by actively listening to clients to determine needs, provided the necessary resources needed as well as constant follow-up with clients.

• Handle complex problems while working with customers to ensure all discrepancies are resolved quickly and efficiently.

• Demonstrated great analysis by analyzing clients' requirements and complaints and provided effective remedies to resolve client's issues.

• Taking incoming phone calls and answering to customer inquiries while also offering technical assistance to customers

• Increased sales by 50% by monitoring sales records and consumer purchasing trends for all clients.

• Expanded my knowledge on SQL by working with client’s databases.

• Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software.

• Advising on forthcoming product developments and discussing special promotions. Zenith Bank Plc, Relationship Officer

Nigeria February 2007 - August 2014

• Opened Individual, Corporate, and fixed deposit accounts for new customers.

• Booked a term loan of 800M for Kwara State Government (USD 2.2M) to complete school projects.

• Coordinated the treasury activities of the Branch (Investment Deposit)

• Facilitated demand deposit growth to achieve yearly targets.

• Worked with my team members to achieve the branch’s set target.

• Sold the bank’s product to new and existing customers.

• Maintained a good relationship with the bank’s customer.

• Mobilized demand deposit from clients to improve liquidity of the bank SKILLS

• Lead Qualification

• Cold Calling & Email Prospecting

• Customer management skills

• Microsoft working tools.

• Team Management

• V-lookup & Pivot tables

• Analytical thinking

• SQL

BUSINESS AND INTERPERSONAL

• Strong analytical and problem-solving skills.

• Excellent presentation and communication skills- written and verbal.

• Good organizational skills, willingness to learn new techniques, conscientious, and flexible approach to work.

• Proactive, can work with minimal supervision and prioritize workload to ensure efficient delivery of all aspects of tasks.

• Teamwork – Effective team working, and leadership skills developed through academics, sport, and work experience.

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