Life Insurance Customer Service
Resume:
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KATELYN HALLMAN
PROFESSIONAL SUMMARY
I am an experienced administrative professional with excellent customer service, time management and multitasking abilities. I am knowledgeable about handling insurance claims, drafting correspondence and coordinating files. I am well organized and hardworking with good written and verbal communication skills. I have been licensed in property and casualty since August 2018 and life and health since February 2020. I am looking for a challenging role with a growing team.
SKILLS & ABILITIES
Inputting claims
Processing mail
Computer-savvy
Relationship building
Time management
Driven
Results-oriented
Personable
Proactive team player
Microsoft office experienced
Inputting new accounts
PROFESSIONAL EXPERIENCE
COMMERCIAL LINES ACCOUNT MANAGER, FITTS AGENCY INC.
02/2019 – Current
Managed commercial accounts.
Spoke with customers to resolve issues.
Drafted proposals to deliver to clients.
Endorsed policies and followed through to completion.
Started and completed audits.
Managed the download system for the entire company.
Took payments and applied them to accounts.
Marketed new accounts.
CLAIMS ASSISTANT, FITTS AGENCY INC.
03/2018 – 02/2019
Logged and managed claims.
Prepared filed, letter and notices.
Tracked progress of outstanding claims.
Closed an average of 20 claims per week.
Answered phones and directed calls.
RETAIL SALES ASSOCIATE, HOBBY LOBBY
06/2017 – 05/2018
Ensured efficient and timely replenishment of sales floor merchandise.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Answered product questions with up-to-date knowledge of sales and store promotions.
RETAIL SALES ASSOCIATE, KATELYN’S KORNER
05/2014 – 06/2017
Engaged customers warmly and provided immediate and dedicated assistance.
Provided excellent customer service to cultivate loyalty and satisfaction.
Assisted customers with prompt and polite support in-person and via telephone.
TEMPORARY LIFE INSURANCE AGENT, LIBERTY NATIONAL LIFE INSURANCE COMPANY
05/2013 – 05/2014
Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Copied, logged and scanned supporting documentation.
Entered details such as payments, account information and call logs into the computer system.
Met with clients in their home and workplace on a regular basis.
EDUCATION
THE UNIVERISTY OF ALABAMA —TUSCALOOSA —MARKETING
Graduated Fall of 2019
Minored in Computer Tech and Applications
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