Customer Service Assistant

MARIO BARAJAS

**** ***** **, **** ****** IL, ****6 · 312-***-****

************@*****.***

Aspiring business owner looking for opportunities and career development within the business field. I am eager to expand my business insights. Skilled in interpersonal communications, public speaking, and problem-solving. I am highly passionate about helping and mentoring you and improving communities in the Chicago area. I am an undergraduate student with a Bachelor of Arts in Communications alongside a minor in Latino Studies.

EXPERIENCE

APRIL 2020 – DECEMBER 2020

LOSS PREVENTION OFFICER, O’Brien & Associates

Identifying suspicious activity oversaw 3 Menards locations

Oversaw 300-600 customers within an 8-hour shift

Working security cameras 60 hours a week operating surveillance

Implement and monitor the process to reduce financial loss: $5,000-$10,000 a month

AUGUST 2019 – PRESENT

FACILITIES MANAGER & INTRAMURAL ASSISTANT, Univeristy of illinois at urbana-champaign recreational center

Oversaw intramural sports including flag football, basketball, soccer, volleyball, and softball

Monitored and maintained facility and patrons

Coordinated private events

INTRAMURAL ASSISTANT

Partnered with other officials to ensure games ran smoothly and safely

Administered 10-15 games per week consisting of flag football, basketball, soccer, and or softball

AUGUST 2016 – APRIL 2020

TOUR GUIDE, Skydeck Chicago

Accompany groups of visitors 10,000-25,000 patrons a day

to tourist attractions, whether on day trips or longer visits

Provide patrons information and insights that help them make the most of the experience.

Exerted effective communication verbally and non-verbally

Coordinated private events: 200-600 patrons

JUNE 2016 – SEPTEMBER 2016

INTERNSHIP, MIKVA CHALLENGE CHICAGO

Responsible for creating a project to help stop violence in the City of Chicago.

Met with the Chicago Police Department and Rahm Emmanuel Team to discuss the violence issues in their communities.

Created and presented a violence prevention program to the Mayor of Chicago.

APRIL 2015 – SEPTEMBER 2015

CUSTOMER SERVICE, Dunkin’ Donuts

Responsible for balancing the cash register.

Assisted customers with their food orders.

Maintain the facility clean, organized and always stocked.

MAY 2014 – SEPTEMBER 2014

COUNSELOR, Union league boys & Girls Club chicago

Coached and guided the children throughout the day in the different programs.

Assisted in development of the club programming.

Served community assistance and rebuilding

Volunteered in referring sporting events

EDUCATION

Univeristy of illinois at urbana-champaign

BACHELOR’S DEGREE IN COMMUNICATIONS WITH A MINOR IN LATINO STUDIES

GRADUATION DATE: MAY 2021

CUMULATIVE GPA: 2.9

SKILLS

Interpersonal Communication

Bilingual

Microsoft applications

Problem solving

Coordinating events

Leadership

PowerPoint

Customer service

ACTIVITIES

BANK OF AMERICA MARATHON — Volunteered during the marathon.

UNION LEAGUE BOYS & GIRLS CLUBS — Mentoring younger children in the clubs in my spare time.

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