Customer Service Cargo

TY HART

Atlanta, GA · 347-***-****

***********@*****.*** · www.linkedin.com/in/tyhart30

To further my career within an organization utilizing my Technical, Leadership, Communication and Customer Service skills which were acquired through my experiences and education.

EXPERIENCE

OCT 2017 – CURRENT

Cargo Warehouse Control Center, Delta Air Lines Inc, Atlanta, Ga

Briefed Call Center agents and other Stations to troubleshoot open ticket requests.

Align and delegate assignments to teammates responsible for email tracking and tracing Cargo.

Manage day-to-day operations and control inventory log.

Improving the cargo failures by completing daily analytical NFD Report to

investigate and resolve failures for missed connections and/or deliveries of Cargo in the Atlanta HUB and other Cargo stations throughout Delta Air Lines.

NOV 2010 TO CURRENT

Cargo Agent, Delta Air Lines Inc, Atlanta, Ga

Categorize freight and shipments for proper loading onto daily flights to ensure appropriate removal and placement.

Train new staff on operation and use of equipment to track and monitor inventory.

Qualified Acceptance Agent trained to process and remit Customer freight.

FEB 2016 TO NOV 2019

Junior System Administrator/Help Desk, Lead Source Consulting LLC, Atlanta, Ga

Installed, configured, and maintained Windows servers.

Verified and analyzed operating system regularly to validate

proper system performance.

Configured hardware, devices and software to set up

workstations for employees.

Diagnosed and resolved all help desk issues related to hardware

and software.

Assisted in the management of SQL Server databases.

SEP 2019 TO OCT 2019

My Time Pilot Tester, Delta Air Lines Inc, Atlanta, Ga

Selected by Senior Management as a Subject Matter Expert on the integration of MyTime, Delta Air Lines new attendance and PTO system for scale employees.

Supported one month ‘pilot” by performance testing the system and offering feedback based on test scripts provided.

Supported Genius Bar during rollout to troubleshoot and mitigate employees’ questions and issues.

EDUCATION

AUG 2009 TO NOV 2010

Computer Information Systems, Atlanta Metropolitan College

Atlanta, GA

AUG 2008 TO MAY 2009

Computer Information Systems, Savannah State University

Savannah, GA

AUG 2006 TO MAY 2008

HS Diploma, North Atlanta High School

Atlanta, GA

SKILLS

Microsoft Excel

Microsoft Power Point

Microsoft Project

Active Directory

PowerShell

SQL

Tableau

Python

AWS

Linux

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