Manager Customer Service

MICHAEL G MATASSA, CHA®

*** ****** ****** **** #*** Metairie, LA 70005

********@*******.*** 504-***-****

OBJECTIVE

A highly motivated, results-focused hospitality professional with 25 years in management and leadership experience in the hotel, food and beverage, and restaurant industry. Effective management skills include increasing revenue, overseeing quality controls, and team leadership. SPECIAL SKILLS AND STRENGTHS

• Operations management

• Franchise regulations policies & procedures

• Re-engineering processes

• P & L statements

• Human Resources

• Compliance & auditing

• Team leadership

• Disaster recovery

• Authorized to work in the US for any

employer

• Microsoft Office proficient

WORK EXPERIENCE

Floating General Manager

LaQuinta Inns & Suites - Wyndham Hotel Management

October 2017 – October 2020

Operated properties that were without a permanent general manager until a replacement was hired. Also, traveled to properties & assisted GM with operations while on vacation or leave of absence.

*LaQuinta was acquired by Wyndham in May 2018.

General Manager

Candlewood Suites - Avondale, LA

April 2014 – September 2017

Transferred from Suburban Extended Stay Hotel to Candlewood Suites-Avondale.

*Owned and operated by Hajari Hotel Mangement.

General Manager

Suburban Extended Stay Hotel - Laplace, LA

April 2009 - April 2014

*Owned and operated by Hajari Hotel Management.

General Manager

Comfort Inn - Marrero, LA

July 2008 - March 2009

General Manager

Sleep Inn & Suites, Metairie, LA

August 2005 - July 2008

Prior to relocating to Metairie, LA in August 2005, I worked for several hotels in the Baton Rouge and Shreveport, LA markets.

EDUCATION AND CERTIFICATIONS

Bachelor of Science Degree - General Studies Louisiana State University 1980 Certificate in Hospitality Management Louisiana State University 1997 Certified Hotel Administrator (CHA®) 2017

ORGANIZATIONS

Jefferson Convention and Visitors Bureau

April 2014 - October 2017

I first joined the JCVB in 2006 and served as a board member from 2008-2009. In 2014, when I transferred back to Jefferson Parish, I re-joined the bureau. I became a board member in 2016 and was elected treasurer of the organization.

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