Front Office Customer Service
Resume:
Fatima Primacio Villarin
*** – M. Piña Street, Punta Princesa, Cebu City, Philippines
*****************@*****.***
OBJECTIVE
My goal is to work in a highly prestigious institution and be part be part of its innovative field of organization. Offers exceptional, flexible hospitality skills and knowledge operations both professionalism and competence on this field. To enhance my ability to blend and work with professional colleagues that will benefit me and the others for the betterment of the company.
• has good communication skills and interpersonal skills.
• Able to take initiatives even with less supervision from the direct head.
• has knowledge on the MS applications – Excel, Word, PowerPoint
• flexible, highly trainable and high stress tolerance
• open-minded and adaptable to any work environment
• resourceful and possesses strong technical and analytical skills
• interpersonal and intrapersonal
WORK EXPERIENCE
Job Training Phase I
Housekeeping Attendant Alicia Apartelle & Residences Front Desk Clerk Gov. M. Cuenco Avenue Banilad
Laundry Attendant Cebu City, Philippines
May, June, July, August 2016
Job Training Phase II
Guest Relations Officer Shangrila’s Mactan Resort and Spa
(Lobby Host) Punta Engaño, Lapu Lapu Road,
June 13,2018- November 30, 2018 Cebu, Philippines
Guest Relations Officer Shangrila’s Mactan Resort and Spa
(Lobby Host) Punta Engaño, Lapu Lapu Road,
April 6,2019 - October 1, 2019 Cebu, Philippines
Service Associate-Front Office
(Ocean Club)
October 14,2019 - February 28,2021
EDUCATIONAL ATTAINMENT
University of Cebu-Main Campus Bachelor of Science in Hotel Sanciangko St., Cebu City & Restaurant Management
2014 - 2018
Tisa National High School High School (1st year-4th year) F.llamas St., Tisa Cebu City
2011 - 2014
Punta Princesa Elementary School Kindergarten – Grade 6 Tres de Abril Street Punta Princesa, Cebu City
2005 - 2011
VOCATIONAL COURSE
MICROS OPERA Property Management System (Hospitality Technology Courseware) Data Science and Technology Corporation at the University of Cebu-Main Campus October 20, 2015- Sanciangko St., Cebu City, Philippines Housekeeping NC II
TESDA Assessment in University of Cebu – Main Campus March 18, 2015 - Sanciangko St., Cebu City, Philippines PERSONAL INFORMATION
ACHIEVEMENT/TRAINING & SEMINARS ATTENDED
Best HRM Professional Trainee School Year 2018-2019 Workshop on “Disaster Response and Basic Rescue Training” Seminar on “Sustainable Hospitality and Tourism Industry in the Age of Millennials” Seminar on “Providing Excellence in Customer Service: How to Win and Keep Customers” Seminar on “Enhancing Conversation Skills & Power Dressing” Seminar on “Effective Ways in Achieving Better Work and Life in the Hospitality Industry” Seminar on “Managing Service in Food and Beverage Operations: How Professionals Create and Deliver Guest-Driven Service”
Seminar on “To Engage the Professional Presentation of Quality Service in Events Management
& Productive Strategies against Competitors in the Hospitality Industry” Seminar on “Food and Beverage Production: Techniques and Updates for Food Safety and Quality”
Seminar on “Housekeeping Then and Now: Revisiting Standards and Recognizing Trends” Seminar on “New Trends and Challenges in the Front Office Department” Seminar on “Gearing Towards Being a Competent Hospitality Worker” Seminar on “Ideal Qualities in Recruiting, Interviewing and Selecting Job Seekers in the Hospitality Industry”
Birthdate : October 12, 1997
Age : 23
Height : 5 feet & 4 inches
Weight : 45 kilograms
Sex : Female
Birthplace : Cebu City, Philippines
Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Language
spoken
: English, Filipino / Tagalog
Dialect spoken : Cebuano
CHARACTER REFERENCES:
Mr. Jegatheesan Velamuthu
Director of Rooms
Tel (633*-***-**** ext. 68298 Fax (633*-***-**** Shangrila’s Mactan Resort and Spa
Mr. Alfie Abellanosa Navarra
Manager,Main-Stream Custodian
Liliard Tech Corporation
Dr. Kevin L. Miñoza
Ph.D. HRM, University of the Cebu-Main Campus
Sanciangko St., Cebu City
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