Customer Service Manager

Sambulo Mpulo

Howick, South Africa; *****.*******@*****.*** +27-71-333*-***

SUMMARY

I am a dynamic, goal-driven and hardworking young man seeking permanent employment. Having achieved a Bachelor of Business Administration in Hospitality degree, I am motivated to utilise my skills and abilities to provide excellent customer service and contribute added value within any field I may enter into. With my experience in international travel and employment; I am able to use my practical and personal skills across the different spheres of my life and career.

I attended Kearsney College where I matriculated in 2013 with Colours in music and drama and was also awarded the Grant Greenberg Trophy for Achievement in Creative Arts. Prior to this, I attended the Drakensberg Boys Choir School where I was chosen as a school prefect. I therefore have reliable and proven leadership skills and experience. PERSONAL DETAILS

Address: 329 Amberglen, 31 Karkloof Rd, Howick, 3290, South Africa Contact Tel: +27-71-33-33-537

Email: *****.*******@*****.***

Citizenship: South African

ID no: 940**********

Driver’s license: Code 08 and PDP

Hobbies: Listening to music, watching soccer and spending quality time with my friends and family

Sports: Rugby and Soccer

SKILLS

Strong personal integrity and collaborative style

Effective communication skills, relate to people easily

Quick learner with an ability to deliver projects across range of departments

Work well under pressure

Self-starter, motivated to succeed

Well mannered

Excellent customer service

Effective time management skills

EMPLOYMENT AND TRAINING

Micros Education Certificate

Opera PMS Certified - 21 October 2016

Sam’s Hospitality

Restaurant Service Course completed May 2017

Dragon’s Peak Mountain Resorts

• Receptionist (2015 – 2016)

Responsibilities: Receiving and managing reservations on Semper Reservations Pro System. Checking in and out guests. Managing guest feedback. Handling the cash register and doing day end cash up. Co-ordinating between different departments. Makaranga Garden Lodge

Junior Food and Beverage Assistant Manager ( 2017- 2019) Responsibilities: Distributing duties to staff members and offering guidance regarding duties required. Responsible for stock counts and goods receiving. Performing opening and closing duties and overseeing restaurant set-up. Managing the restaurant pass and service as required. Cash up at end of operations. Dealing with customer service feedback.

Proficient in GAAP software system

Doing day end cash up

Seabourn Cruise lines

Waiter ( 2019 - 2020) 4 months contract

Responsibilities: Providing guest service whilst going beyond the guest expectations, with having the knowledge of the daily menu at service. Responsible for managing and working under pressure and making quick and effective decisions that will provide a positive outcome within the job.

EDUCATION

Varsity College, Westville (2014- 2017)

2018: Graduated Bachelor of Business Administration in Hospitality

Work Experience 2017: Completed 5 months training in Food and Beverage in management position and 1 month training in Housekeeping at Makaranga Garden Lodge, Kloof, KwaZulu-Natal

Work Experience 2015: Completed 3 months in Front of House and Housekeeping at Dragon Peaks Mountain Resort, Drakensberg, KwaZulu-Natal

Work Experience 2014: Completed 3 months’ work experience as a waiter at Makaranga Garden Lodge, Kloof, KwaZulu-Natal

Kearsney College (2011-2013)

Awards: Colours in Music and Drama (Grade 12)

Prestigious Grant Greenberg Trophy for Achievement in the Creative Arts (Grade 12)

Member of the Marimba band, Chamber Choir and Kearsney School Choir

International Choir Tour: Chosen to attend USA Choir Tour 2012: Sang at the United Nations and the World Choir Games for which the choir was awarded two gold medals. Performed in various States within the US.

Local Choir Performances: ICC Women’s Conference; Headmasters Conference; Makaranga Garden Lodge: Music in the Hills.

98 hours of community service completed in a diverse range of activities including Natal Blood Transfusion Services, disadvantaged schools and Hillcrest Aids Centre

Subjects: English, isiZulu, Drama, Music, Mathematical Literacy, Geography and Life Orientation

Drakensberg Boys Choir School (2007- 2010)

Prefect 2010 and Head of Junior Dormitory

African Musical Leader in the Choir

Chamber Choir member

International Choir Tours: I have travelled to four different tours outside South Africa: Holland, South Korea, Zimbabwe and Botswana

Local Choir Performances: Opening event at the ICC World Cup 2010; UShaka Carol Service and varies tours within and around South Africa

Awards: Awards Most Progressive Chorister 2010, Noteworthy and Unselfish Leadership in the Choir 2010

REFERENCES

Colin Mapfumo, Makaranga Garden Lodge Letter below Mr Zungu, Kearsney College +27-74-892-****

Dr Van Der Sandt, Drakensberg Boys Choir: Letter below PERSONAL REFERENCES

Deirdre Davis +44-788-****-*** / *********@*****.*** Elizabeth Tait +27-83-640-****

Christine Steyn +27-73-225-****

Candice Davis (Makaranga Garden Lodge) +27-83-658-**** Collin Mapfumo (Makaranga Garden Lodge) +27-78-828-****

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