Customer Service Food Safety
Resume:
TINA MOTIANI
***********@*****.***
F2 219 Shri Balaji Residency, Katewa Nagar, New Sanganer Road, Sodala, Jaipur, Rajasthan 302019
Objective
I am enthusiastic, customer-oriented Flight Attendant with over 11 years experience in customer facing environments in the aviation industry, I am skilled at maintaining hospitable environments and ensuring safety of customers. Having spent many of my childhood years competing in public speaking competitions. I have honed my communication skills from an early age. As such, I feel comfortable engaging with people from all walks of life
Experience
SpiceJet Airlines Ltd
Jun 2009 - Apr 2011
Cabin Crew
Welcoming passengers onboard and directing them to their seat Maintaining a friendly, positive demeanor while communicating with passengers and responding to their questions
Presenting safety demonstration prior to take-off
Collaborating with colleagues to plan task and ensure sales activities were completed on time during short domestic flights.
Key Achievements
Won "Grooming Champ" award for best grooming throughout the year (2009) Awarded twice for best customer service based on anonymous customer feedback. Oman Air
May 2011 - June 2015
Senior Flight Attendant
Identify documents, analyze cabin maintenance issues and promptly report findings to the PIC.
Oversee the maintenance of comfort, safety and security of all passengers by utilising client- centred work ethic.
Explain the use of safety equipments to passengers to ensure compliance with federal regulations during all flight activities
Interact with customers and attend to the needs and requests of all travellers, prioritizing safety in all flights
Resolve customer conflicts during flights, including issues with disorderly customers and medical emergencies.
Key Achievements
Been complimented by your supervisor or co-workers Contributed to good customer service and recognized by customers. Vistara - TATA SIA Airlines Ltd
Sep 2015 - Nov 2020
In-flight Manager
Providing high level of customer service while engaging with customers and delivering safety presentations
Liaising with colleagues to ensure smooth running of the cabin Performing first aid on passengers in emergency situations Complying with food safety standards while serving food and beverages to passengers Key Achievements
Presented with a customer service award by the airline as a result of exceptional customer feedback.
Best grooming award by the airline based on manager reviews. Presented with Safety Champion title for handling emergency situation during flight.
Education
Khalsa College, Delhi University
2011
Bachelors Of Business Economics
76%
Ravindra Public School
2008
Senior Secondary (12th)
89%
Ravindra Public School
2006
Secondary Education (10th)
81%
Skills
Customer Service
Communication
Adaptability
Teamwork
Team Management
Personal Details
Date of Birth : 22/05/1989
Marital Status : Married
Nationality : Indian
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