Front Office Customer Care

Silvia Wijunamai

Residential address- A/B *** G/F Hari Nagar Ashram New Delhi - 110014

Permanent Address- Manipur

+91-981******* ************@*****.***

PROFESSIONAL OUTLINE:

An Articulate and resourceful Professional with proven experience in delivering excellence in Customer Service and Front Office Management adhering to the guidelines set by the organization. I am a quality focused individual with real hands of expertise Customer Care, guest relations, and front office management. Handled the entire responsibilities towards pro-active strategies, earned a reputation as someone who is able to think clearly times of complex operational activity.

I wish to pursue a professional opening where my skills contribute to the growth of the organization and a sense of achievement and satisfaction for me. Therefore I aspire to be placed in a position, which demands dedicated decision making and results to prove.

EDUCATIONAL QUALIFICATIONS:

• BCA Jamia Hamdard University - Delhi

• 12th from Manipur Board

• 10th from Manipur Board

PROFESSIONAL EXPERIENCE:

Abhinav Outsourcings Pvt. Ltd., New Delhi, India January 2018 - Till date

Board Line / Reception Super visor

Key Roles & Responsibilities:

1. Drafting all the necessary email of the sales team and forward to reporting Manager VP Hr.

2. Initiating the cold calling to all the client for different process.

3. Interact with clients those who are seeking Immigration services by providing all the necessary assistance with emphasis on client servicing

4. Check & review to ensure smooth flow of services for both channel & customers.

5. Drafting all the necessary emails of the process and sent to the Clients.

6. Coordinates with clients asking for the feedback or satisfactory service through email.

7. Handling a team.

Abhinav Outsourcings Pvt. Ltd., New Delhi, India June 2016-2018

FRONT OFFICE

Key Roles & Responsibilities:

• Greet and welcome guests, Walk In Clients and other personnel

• Answer all incoming calls and redirect them or keep messages

• Respond to questions and address complaints courteously

• Ensure responses are as accurate as possible and customer issues are addressed fully.

• Review and explore areas for scope of improvement and amendment of process.

• Receive letters, packages etc. and distribute them accordingly

• Prepare outgoing mail by drafting correspondence, securing parcels etc.

• Keep updated records and files on daily basis

. Maintain all the reports of sales team members and forward to VP Hr. On time.

JOB SKILLS:

• Proficient with the data management policies, procedures and common technical tool coupled with strong analytical, quantitative, evaluation and interpretation skills

• Well-versed in the art of managing Customer Escalations / Complaints by understanding client concerns, reaching root cause for the problems

• Self-motivated, result-oriented with a desire for constant learning; excellent communicator, good at interacting with cross-functional teams

• Dealing with customers and clients in a courteous, professional and diplomatic manner.

• Able to adapt tone, language and style for different

PERSONAL PROFILE:

• Date of Birth : 21st dec

• Father's Name : W. tangam our

• Mother's Name : W. Jithuiliu

• Nationality Indian

• Language Hindi & English

• Marital Status : Single

• Gender Female

• Hobbies Reading, Listening to music, Travelling

I had declared that all the particulars stated in this Resume are true to the best of my Knowledge and belief.

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