Desktop Support Social Media

ZIMISELE TEDDY MSWELI

IT Technical Support Manger 082-***-**** *****.******@*****.***

PROFILE

I have been in the IT field for the past 7 years and in those years I have gained a lot of experience in Desktop support, sever Trouble shooting, software and Hardware Installation, Data Capture and Statistics just to name a few. This industry has helped me grow my communication skills, working as a team, working and reporting to management as well as customer satisfaction.

Personal Info

*Date of Birth: 03 April 1992

*Marital Status: Married

*Availability: Immediately

*Criminal Record: None

*Driver’s License: C1

*Languages: IsiZulu and English

*Nationality: South African

Employment History

IT Technical Support Manager at Prop Data Internet Marketing, Westville - Durban January 2016 – April 2020 Reason for leaving, I got redundant due to COVID-19.

Duties: Desktop Support, Software Test, Systems Training, Website Test, Email Setup, Running SQL Command, Git Lab, Jenkins, Nagios, System Update, Installing Software, Data capture, Generate XML file, API, Domain Reg, Domain Look up, Internal (Office Network) support, Meet the requirements for KPIs set by top management and IT Policies, Manage the ticketing system, Pull stats, performance stats, Assist L1 & L2 Support on issues that are escalated, Handle complaints from Clients. Weekly Report,

Network & Severs – Office Network, Wifi, TP Link switches, Windows server, Active Directly.

Operating Systems - Linux, Windows XP, Vista to windows 10, OS (Mac).

Softwares – MS Office 365 (Outlook, Word, Excel) ticketing systems, remote tools (Team viewer, Any desk), Cloud Software, SAGE Pastel, SAGE Payroll, Backup and Logic tools, and many other applications.

IT Support Administrator at Vega School and Design School South Africa, La Lucia - Durban 08 June 2015 – 18 December Reason for leaving, I had a better opportunity at Prop Data.

Duties: Desktop Support, Server Test, Register Staff, Register Student, Hardware & Software Installation Creating Emails (Windows, Mac), Data Capture. Office Support, maintaining Wi-Fi, Backup, recovering and import emails, backup data, make student cards, printer support, hard and soft phones setup, windows update, MS Windows. Apple Mac, Mac books, Aruba Switches, Apple Switches, monitor network. Administer servers, desktop computers, printers, routers, switches firewalls, phones, personal digital assistants, smart phones, active directory. Windows server 2012, WSUS, Register Extension, Aastra Phones Soft phone (UC).

IT Desktop Support at Astral Group, Durban

January 2014 – June 2015 Reason for leaving, I wanted something new a room to grow.

Duties: Desktop Support, Systems Check, Software Test, Systems Training, Register Staff, Record Check, Hardware & Software Installation, Creating POP Emails, Data Capture, Agent Count (Stats), Troubleshooting(Router, Switches, PABX servers), Pulling DB Queries, Office Support, Maintaining Access platforms(Disc, Biometrics). IP Phones, MLV & Cristal Line, Soft Phone (Zoiper), Voice stack. Register Extension, Yealink Phones.

EDUCATION

Diploma in Information Technology, Durban Computer College, Durban January 2011 – December 2013

Grade 12, Sivananda High School, Kwamashu – Durban January 2005 – December 2009

SKILLS

Communication Skills

Leadership Skills

Effective Time Management

Computer Skills

Advanced Software System Knowledge

REFERENCES

Anne Lutge from Prop Data Internet Marketing ****@********.*** 071-****-***

Thabani Zondo from Vega and Design School South Africa *******@*****.*** 078-****-***

@ SOCIAL MEDIA

Twitter

@MsweliTeddy

Instagram

@Teddymsweli

Facebook

Teddy Msweli Sibisi

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