Customer Service Manager
Resume:
RESUME
SELLAMURUGAN .V
Thirunellikaval Thiruvarur (dist) (tk). 610205
e mail: ****************@*****.*** Contact Number: 975*******
CAREER OBJECTIVES:
To work in a challenging environment and were my personal skills and knowledge are utilized for the growth of the organization. To learn day-to-day experience in work and train myself to become the best in my area of expertise.
PROFESSIONAL EXPERIENCE
ORGANISATION NAME: HDB FINANCIAL SERVICES LIMITED From Mar 2019 to Present
DESIGNATION: PROCESSOR
PRODUCT HANDLED: COLLATERAL AND FILES DOCUMENTS RETRIEVELS
Job Responsibilities;
Review and analyzing the closed and foreclosed customer documents
Controlling and checking all kind of issue raised by branch
Daily check finds missing point in order to solve in time
Participating with relevant department for analyzing and evaluation
Repayment boarding
PDC, ACH, ECS and SPDC cheques LMS process done on priority bases
Maker and authorized files completed LMS after upload the portal an ACH and ECS form Disbursed to Bank
Focus on restructure and swap raised by branches
Maintaining the processes completion is within TAT
ORGANISATION NAME: RELAIABLE BUSSINESS SOLUTIONS AND SERVICES PRIVATE LIMITED From June’18 to Feb 2019
DESIGNATION: CUSTOMER SERVICE ASSOCIATE
PRODUCT HANDLED: HDFC BANK TWO-WHEELER BACKEND PROCESS
Job Responsibilities;
Arranging the details in sequence order with respective KYC norms
In our loan processing DDE is the main part they are doing the below mentioned works
Cross check the all KYC and credit history details of applicant with application forms
Cross check the customer income and salary type
They are doing the customer point verification for which case verification (Residence or Office) should be done
Once verification done the case will moved to credit manager
ORGANISATION NAME:
INDUSIND BANK, from Mar’17 to May’18
Designation: Executive
Product handled: Two wheeler and CV loan
Job Responsibilities;
Handling PAN INDIA location for PDC cheques are updated in system
Handling NACH mandate registering process and same should be updated in system (Especially two products, Car & Two-wheeler loan).
Before registering NACH- The mandate same should be verified by me
NACH rejection MIS preparing and send to boss.
Cheque Dishonored MIS preparing and send to location
ACADEMIC RECORD:
COURSE
INSTIUTION
BOARD/
UNIVERSITY
YEAR
% OF MARKS
B.SC (MATHS)
Bharathidasan Consitutute Arts and Sience Collage, Nannilam
Bharathidasan university
2016
58.00%
HSC
Valivalam Desikar Higher Secondry School, Valivalam
Tamil Nadu
State Board
2013
62.00%
SSLC
Govt. High School, pudur
Tamil Nadu
State Board
2011
81.00%
COMPUTER PROFICENCY:
Windows
Ms Office
TECHNICAL KNOWLEDGE:
Typewriting Lower (English) distinction
EXTRA CURRICULAR ACTIVITIES:
Playing Cricket, Kabadi.
Hearing Songs, Reading Books.
Painting
PERSONAL DETAILS:
Father’s Name : N. Velayutham
Date of Birth : 24.05.1996
Religion : Hindu
Nationality : Indian
Communication Address : No.5/578, Manachi Street,
Pudur Thirunellikaval (po),
Thiruvarur (dt) (tk) – 610205.
Language Known : English & Tamil
DECLARATION
I hereby declare that the information above furnished is true to the best of my knowledge and belief.
Place :
Date :
(SELLAMURUGAN V)
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