Front Office Service
Resume:
CURRICULUM VITAE
Name Persistance
Surname Sithole
Address Flat 3 New Colbyn Centre
Hatfield Pretoria
Tel 076-*******
Educational Qualifications
Amadeus Course 01 April to 14 April
Tourism law 1 Distinction
Galileo at Galileo house Brystone house in Harare
Phase 1 -2 Pass
Galileo at Galileo house Ernest Oppenheimer Ave in Bruma
Phase refresher course Pass
Air Fares and Ticketing at Zimbabwe International Airport
Phase 1-2
Hotel and Catering 1 Pass
"A" Level School Educare College
Subject Grade
Management of Business A
Mathematics B
Accounting C
"O" Level School Mt Selinda
Subject Grade
Mathematics A
Agriculture A
Science B
English C
Geography C
History C
Additional Training
ICDL Module 1-4
Secretarial Training for 2 months
Temporary Teaching for 3 months
Working Experience
Junior Travel consultant at In-Safaris
Period August 04 April 05
Rainbow Travel
Period February 2006 to September 2006
Duties
Booking Domestic, national and a bit of international Travel
Fare quote
Ticketing
Answering the telephone
Book cars and hotel accommodation for clients
l was working there temporary
Protea Hotel in Centurion which is now a 4 Star Hotel
Period September 2006 to April 2007
Duties
Front Office duties
Operating Switch board
Checking In and out Guests
Stock taking
Helping guest with all their queries
Wings Cooperate Travel Team Leader March 2007- September 2019
Accounts I have worked on
Department of Environmental and Tourism (DEAT)
Department of Home Affairs
Ministry of home Affairs
Department of Public Service and Administration (DPSA)
Ministry Department of Public Service and Administration
Office of Deputy Minister of Home Affairs
Ministry of Water and Environmental Affairs
Council for the Built Environment
Currently working on
Ministry of National Treasury
National Treasury
Have worked with the following Minister’s
Ms Buyelwa Patience Sonjica
Minister Edna Molewa
Minister Pravin Gordan
Minister Nene
Minster Malusi Gigaba
Currently Minister Tito Mboweni
Duties
After hour booking management
Customer Service
Preferred Supplier Support
All orders captured
Staff management, performance, assistance, leave, time-off and training
Supplier account and commission negotiations and relationship building
Cash flow management -Budgets
General office maintenance and support staff administration
Operations according to company policies and procedures
Computer skills - Microsoft Office (Word/Excel/Power point /Outlook),
Domestic, regional and International Fares knowledge. Performance Management.
Currently working at Jaap Travel Sep 2019 to date
Working on Parastatal Companies
ZCC Church
Methodist Church
References
Marcel Anthony
Corner Gordon Hood and Hendrik Verwoerd Avenue
Centurion 0046
Tel: 012-*******
Mr. G. Muregi
In Zimbabwe Safaris
P.O Box 1518
Gweru
Tel:(054) 22051
Jolene Harris
Rainbow Travel
Cnr Veale and Middle Street
Pretoria 0181
South Africa
Tel 012-*******
Colleen Higgins
Wings Travel Management
2nd floor South Tower Nelson Mandela Square
Nilesh PrakashJoshi
Jaap Travel
48 Crocus Road
Ashrvielle Durban/Pretoria inhouse
Motivation:
I hereby seek employment with your organization, primarily because of my passion for the industry and the need to provide clients with the best service and accuracy possible.
The qualities I possess will ensure that I will make an immediate impact in your organization. I am a decisive forceful self-starter, naturally competitive, can work excellent in situations where freedom to act is granted and I am able to work under extremely pressure. I will always aim for a profitable result which enhances my opportunity for advancement. I am a good communicator and normally display confidence in the majority of my tasks. I normally impress people in a work situation by my friendly but firm manner. I have an industrious working discipline, solid administration and an above average work ethic.
I have been working in this industry for the past 8 years and have accumulated a lot of knowledge about what clients’ needs are. I have also worked on very high profiled people, mainly with Ministers. I pay attention to details and I am also willing to go the extra mile which in return makes me gain their trust and maintain the business.
My knowledge goes far beyond just being an excellent consultant and team leader as I have also been exposed to the business development side of this industry and what it takes to keep client happy.
Contact this candidate