Electrical Engineering N3

curriculum Vitae - Tshepiso Gwangwa

Date of birth: 02 November 1987 · Email: ****************@*****.*** ·Mobile: 073*******

Address: **** ***** **** *** *, Midrand, 1685

PROFILE

I am a 32 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the customer service industry to empower myself with more knowledge. I am able to work different kinds of shifts and under pressure. I can speak Sepedi, Setswana and English fluently.

EDUCATIONAL BACKGROUND

Year: 2006-2009

Qualification: Higher Certificate (Electrical Engineering N2-N4)

Institution: Central Johannesburg College

Year: 2005

Qualification: Matric

Institution: Umqhele Comprehensive School

Subjects: Mathematics, Physical Science, Biology, English, Sepedi and Geography.

WORK EXPERIENCE

January 2011- December 2012 – Debt Collector at NDS Credit Management

•called- calling Debtors for payments due.

•Answer all incoming calls with courtesy and ensure efficient resolution.

•Sending out notifications smses

•Sending out final demand letters.

•Dealing with inbound and outbound calls.

•Meeting targets as required.

August 2013:-December 2014-Consultant at Standard Bank

.

•stopping and ordering lost, stolen and retained cards.

•ordering expired and damaged cards.

•Increasing and decreasing credit limits on credit cards

•clearing of funds.

•Authorizing manually for merchants.

•reversals of pending funds.

February 2015- December 2015-Real Estate Administrator at Choprop & Sales Letting

•Writing orders for the maintenance department/contractors based on information from tenants or information gathered on sites visits.

•Making calls to tenants relating to lease issues.

•Editing and typing lease documents as necessary

•updating available units list.

•Performance and credit check on all new applications.

January 2016-January 2017-Debt Collector at Landau Attorneys

•Collect outstanding debts from debtors and achieve collection target to ensure positive cash flow.

•Maintain debtor’s books to ensure debt status is accurate and up-to-date.

•Monitor low moving accounts to identify delinquent debts and take necessary actions to recover debts.

•follow legal requirements during debt collection to avoid legal issues.

•

June 2020 July 2020-Debt Collector for Neofin (working from home)

•Collect outstanding debts from debtors and achieve collection target to ensure positive cash flow.

•follow legal requirements during debt collection to avoid legal issues.

SKILLS AND COMPETENCIES

•Time management

•Communication skills

•Office administration

•Service excellence

•Hard working

•Proactive

•Professional

•Telephonic skills

•Computer Skills (Microsoft word, Excel, PowerPoint)

•Flexible and Trustworthy

•Friendliness

•Decision Making

Hobbies and Interests

•Cooking

•Singing

•Camping

•Traveling

•Socializing with peers

REFERENCE

Name: Miss Tazneem Sadan

Designation: Accounts Manager at Standard Bank.

Contact number: 011-***-****

Name: Miss Glenda Shabangu

Designation: Team Leader at Landau Attorneys

Contact Number: 011-***-****

Name: Mr Lewellyn Morgan

Designation: Hr Manager at Impact Human Resources

Contact Number 066*******

Contact this candidate