Service Safety
Resume:
Warren White
***************@*****.***
*** ********* *** *******, ** 78245
Objective
Seeking a Logistics position with a reputable organization like Amazon to enhance and further my expertise while successfully contributing to the organizations long-term goals and enhancing the over-all customer experience.
Experience
§ 5 years of Logistics and Operations
§ 2 years experience operating a Logistics business with Amazon for night owl deliveries
§ 10 years experience as Environmental/Safety & Health manager
§ Ability to direct complex projects from concept to fully operational status
§ Goal-oriented individual with strong leadership capabilities
§ Organized, highly motivated, and problem solver
§ Proven ability to work in unison as a team player or individually if required
§ Implementation of the people process within the operational unit
§ 30+ years customer service experience
§ 3 years service advisor experience
Work History
Cavender GMC West
Service Advisor / Consultant (April 2020 – present)
§ Greet customers and schedule service appointments
§ Write service orders and descriptions of service problems and repairs
§ Translate customer repair problems to technicians for diagnosis
§ Explain repairs to customers and recommend additional services and products to maintain vehicle longevity
§ Test drive vehicles to confirm service repairs
§ Estimate the cost and time needed for repair / maintenance services
§ Handle customer complaints
§ Build rapport and strong relationships with customers as their service advisor North Park Chevrolet
Service Advisor / Consultant (July 2018 – March 2020)
§ Greet customers and schedule service appointments
§ Write service orders and descriptions of service problems and repairs
§ Translate customer repair problems to technicians for diagnosis
§ Explain repairs to customers and recommend additional services and products to maintain vehicle longevity
§ Test drive vehicles to confirm service repairs
§ Estimate the cost and time needed for repair / maintenance services
§ Handle customer complaints
§ Build rapport and strong relationships with customers as their service advisor HEB Warehouse
Logistics Shipping /Receiving Coordinator (2013 – 2018)
§ Partnered with construction teams to design and build stores
§ Managed and organized warehouse space to store equipment for all HEB stores prior to shipment and built out
§ Partnered with vendors to receive freight
Environmental/ Safety & Health Technician (2004 – 2013) Background history includes implementing Safety and Health Program’s at the San Antonio Meat/Dairy Center, reducing the incident rate at the San Antonio Meat/Dairy Center warehouse by 50% and successfully achieving results to classify the warehouse as a model for Safety. Flexibility was demonstrated by my ability to work with leadership and Partners on the floor when called upon or when frontline training was needed.
§ Provided exceptional day to day leadership to the Plant Teams
§ Built and Facilitated New Hire Safety Orientation and Training
§ Research, develop and implemented specialized safety guidelines specific to the operation.
§ Track Environmental and Safety indicators for each Partner on their team, along with the overall team status
§ Plant Safety inspection results and Trends
§ Maintained Division Safety Quarterly Audit Scores above 960 out of a possible 1,000 by implementing the 4 Elements of VPP and gaining Leadership and Partners by in.
§ Ensured all Partner were current in Safety and Health Training
§ Track Team Injury results and Trends
§ Conduct Environmental Audits: Air, Chemical Inventory, Storm Water, Water and Pollution Prevention.
§ Led and facilitating training for 6S projects in the facility. Also known as 5S
§ Conduct Divisional Quarterly Safety and 6S audits; both internal and external
§ Prepared and maintained plant readiness for OSHA & EA audits.
§ Responsible for maintaining all environmental and safety records for each Team
§ Inform the Teams and individual Partners of their safety compliance status as needed, at least once a week
§ Coordinates activities of the Teams to ensure compliance with environmental programs. Driver Trainee (2002 – 2003)
Flow Coordinator (2001 – 2003)
Shipping and Receiving Clerk (1991 – 2001)
Education/ Training
1990-1992 San Antonio College, San Antonio, Texas
1985-1988 Bellevue East High School, Omaha, NE
HEB Training
§ Occupational Noise Exposure and Hearing Conservation Certified
§ OSHA 30 Certification
§ Power Material Handling Equipment Train to Trainer Certified
§ 40 Hour Hazmat Certified
§ Certified in 6S Certification Auditing (Process Improvement)
§ Diversity for Management
§ Effective Communication
§ It’s About Respecting Partners
§ Your Leadership Style
§ EMT Training
Computer Skills
§ MS Office - Word, Excel, Power Point, Access and Visio. References
Available upon request
Contact this candidate