Desktop Support Office
Resume:
GUO XIONG (KEN) TAN
**** *. *** **, ** *, Brooklyn, NY 11230
*********@*****.***
SUMMARY OF QUALIFICATIONS
Over 20 years of experience working in computer hardware and software support. Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a help desk support role. Works excellent independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing end-user help desk support. Easily identify and resolve technical issues and concerns.
SKILLS
Software:
MAC/Windows OS
Office 365 Exchange Cloud
Office 365 Desktop Apps (Excel/Word/Outlook/Teams/OneDrive) EaseUS Backup for Servers and Workstations
Adobe Creative Cloud for Team
Spiceworks Help Desk
Symantec Endpoint Protection Cloud
TeamViewer/ZOOM/AnyDesk Remote software
Hardware:
Apple and Windows Desktops/Laptops
Kyocera 3011i/300i/3050ci/3500i Multifunction Printers HP/Brother/Samsung Laser Printers
Xerox Phaser 7800/7500/7400 Series Color Printers
Netgear Smart Managed Switches GS748TS
pfSense Firewall Device
Other Skills:
RJ45 Network Cabling
Computer Assembling & Disassembling
EDUCATION
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Technical Career Institutes, New York, NY
A.S. in Electronics Engineering Technology
Newtown High School, Elmhurst, NY
High School Diploma
PROFESSIONAL EXPERIENCE
NYC Alliance, New York, NY (11/2019 – 10/2020)
Network Administrator
In office and remote (work at home) support for over 130 users in NYC and 35 users in LA warehouse.
Remote support (due to Pandemic COVID-19) using TeamViewer/ZOOM
Create new user accounts in AD/Exchange/Office 365 Portal.
Manage and troubleshooting Windows 2012 File/Print/DHCP/DNS Servers.
Pick up and answering tickets in Spiceworks helpdesk portal.
Adobe Illustrator and Photoshop Cloud daily support & troubleshooting.
Setup and training users with Microsoft Teams and ZOOM. Alpha Garment Inc, New York, NY (4/2006 – 11/2019) Network Administrator
pfSense firewall troubleshooting & maintenance.
Microsoft TMG (Threat Management Gateway) 2010 firewall troubleshooting & maintenance.
Manage all servers and workstations through Desktop Central (ManageEngine) software.
Microsoft Office 365 Exchange Online administration, support & troubleshooting.
Email migration from Exchange 2007 server to Office 365 Exchange Online.
End-User technical supports including but not limited to Email (Outlook 2016/2013 and OWA), Word 2016/2013, and Excel 2016/2013. 2
Blue Cherry System (Apparel ERP Software) daily support & troubleshooting.
Windows 2008/2003/2000 servers troubleshooting & maintenance.
Windows 10 & 7 (Currently) daily support & troubleshooting.
Mac OS X 10.13 (Currently) daily support & troubleshooting.
Adobe Illustrator and Photoshop Cloud (ver. 2019 currently) daily support & troubleshooting.
Setup and configured few FreeNAS devices used for server backup and file storage.
Providing computer help desk support via telephone communications with end- users.
Performing diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Network printers support & troubleshooting.
Hi and Low Computer, Inc., Long Island, NY (6/1997 - 4/2006) Network and Desktop Support
Installation, configuration and troubleshooting of Exchange 5.5 server.
In-house and On-site hardware and software support and troubleshooting for customers.
Novell installation, troubleshooting and support for customers.
Installation, configurations and maintenance network printers.
Windows 2000/NT servers, Windows XP/98/95/DOS installation and support. Information Technology of Infosys, Flushing, NY (6/1996 – 6/1997) Network and Desktop Support
Provided computer technical support & troubleshooting for DEP, DOP, and DOF in the 5 boroughs of NYC.
Documented help desk tickets/resolutions and provided overall assistance in daily 3
administration of a Novell Netware 4.11 Network.
Performed set-up, break-down, and transport of agency equipment on an as- needed basis.
A Plus A Computer, Inc., New York, NY (1/1992 – 6/1996) Computer Technician
On-site network (Windows) setup and support for architecture firms use AutoCAD software.
On-site network (Novell) and technical support for Educational Training Institutes in Long Island, Staten Island, and NJ.
Computer assembly and troubleshooting.
Novell network setup for restaurant customers.
Internet setup (DSL) for customers.
REFERENCE
Available upon request
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