Medical Billing Office

Shana Marie Eastberg

**** ******* ****** **** #*** 91304 – P: 818-***-**** – E: **********@*****.*** Education

Maryville University of Saint Louis

Major: Chemistry

Fall 2004 – Spring 2005

Camdenton High School Fall 2000 – Spring 2004

National Merit Society – Drama Club – Spanish Club Work

AmaWaterways Personal River Cruise Planner July 2019-Sept 2020 Sold high end river cruises. Built and maintained relationships with valuable advice, professional etiquette, and appropriate outreach.

AmaWaterways River Cruise Specialist Apr 2018- July 2019 Assisted travel advisors in creating and maintaining reservations for international leisure travel. Caljava Office Administrator Nov 2017- Dec 2017

Helped maintain order and morale at international online retailer during the busy holiday season. Law Office of Michael Bialys Office Manager Sept 2016-Nov 2017 Advanced from part time administrative assistant with focus on filing and answering phones. After eight months, promoted to full time office manager. Duties included day to day running of the office and maintaining the office calendar.

Progressive Insulation & Windows Scheduler Jan 2016- Mar 2016 Led a three-month project to work with displaced residents of northern San Fernando Valley to schedule upgrades to home seals. Placed and received appointment calls, answered basic questions within legal constraints, and liaised with company management. Alorica Customer Service - Medical Billing Apr 2015- Oct 2015 Connected patients to correct payment options ensuring patient understanding and satisfaction through listening with empathy, timely collection, compliance with HIPAA regulations. Top of training class, in line for promotion to trainer within six months. Personal

Steampunk Society of Nebraska, runner, avid reader, love to dance.