Qualitative and qua

Ivelisse Matos

Lawrenceville, GA / 770-***-**** / ********@*********.***

https://www.linkedin.com/in/ivelisse-matos-3375a047/

Summary -

Highly energetic research and analytics expert, with extensive experience in synthetizing data into meaningful and actionable insights for key and strategic decision making. A self-motivated top performer with a reputation for leadership, integrity, sound judgment, and ability to work with individuals at all levels in a team environment.

Areas of Expertise

Qualitative Research

Project Management

Analytics & Reporting

Quantitative Research

Logistics

Data Visualization

Strategic Planning

Inventory Management

Change Management

Budget and Resource Management

Quality assurance

Process Management

Team Leadership/Coaching

Performance Management

Supply change management

Work Experience

MARTA (Metropolitan Atlanta Rapid Transit Authority) – Atlanta, GA 2005-2020

Manager, Transit Research (Apr 2018 – Jan 2020)

Developed comprehensive and concise business requirements, deliverables, and time frames, and translated them into tactical, actionable plans. Managed cross-functional teams through development, testing and launch of all Research projects. Established standardized processes for development, documentation, and quality assurance, which contribute to the optimization of levels of productivity. Collaborated with stakeholders and subject matter experts through all phases to ensure project success.

Positively provided strategic leadership and coaching to a team of 40 employees

Successfully completed over 60 custom research projects a year, some of which had direct impact on the authority savings

Effectively designed and implemented strategic plan to curved Fare Evasion and saved the authority over 3.5 million dollars in losses year over year

Completed the evaluation and analysis of the impact of authority-wide action plans to improve service levels, and helped increase company revenue by 10%

Conducted business process analysis to identify gaps between existing functionality and business needs. Review processes, recommend improvements, increase customer services levels, and reduce operational risks. Increasing team’s productivity by 20%

Presented findings of analysis to CEO Team, and Board of Directors and made recommendations that helped increase quality of service and ridership

Built strong relationships between internal and external customers; contributing subject expertise to team and organizational efforts

Interim Director, Research & Analysis (Jan 2018 – Apr 2018)

Successfully assumed the Director of Research & Analysis role during vacancy. Managed all company’s research, and analysis projects. Ensure commitment to and compliance with all applicable laws and regulations and created a culture of transparency and communication throughout the organization.

Successfully provided strategic leadership and coaching to a team of 63 employees including managers, senior level and field staff

Directed the research process for the community involvement phase of the More MARTA Atlanta program which helped the authority identify areas of improvements to existing service and investment in a variety of transit projects and systemwide enhancements with the projected millions generated by the half-penny sales tax

Created scalable processes to increase efficiency and reduce redundancies through a complex re-organization, resulting in a 67% savings with minimal employee turnover

Implemented department work from home policy, resulting in a 50% increase in employee satisfaction, a 25% increase in productivity, and a 30% decrease in PTO usage and absenteeism

Integrated the 3 branches of the Research department (Transit Analysis, Transit Research and Service Monitoring) into a cohesive team and increased department productivity by 10%

Manager of Transit Research (Aug 2011 – Jan 2018)

Directed multiple project cycles to provide insightful expertise, effective research studies and customer service focused research. Developed comprehensive and concise business requirements and objectives within project timeframes, and translate then into tactical plans. Established standardized processes for development, documentation and quality assurance, which contribute to the optimization of levels of productivity.

Directed a team for market research, data collection, and coordinated with the production department for quality control

Maintained a 97% satisfaction rating over a 36 month period from our stakeholders

Effectively implemented the Passenger Environment Survey program which helped the authority consistently increase yearly reports of customer satisfaction from 69% to 81%

Manage staff by planning, directing and overseeing the operations and fiscal health of the business unit, saving the department 20% of the yearly budget

Develop, coordinated, and enforced systems, policies, procedures, and productivity standards to maximize deliverables

Raised employee retention rates by 25% over a 5-year period by implementing a tiered-interview system

Maximized data processing time by 50% by creating a new cloud data infrastructure, leading to more timely insights

Performance Analyst (May 2008 – Aug 2011)

Responsible for gathering information collected from a variety of sources, in a single structure to facilitate analysis and enhance the understanding of underlying trends. Analysis of the data includes simple query and reporting functions, statistical analysis, complex multidimensional analysis, and data mining.

Reported station entries, service level, and ridership data to Federal Transit Administration through National Transit Database including data impacting the federal allocation formula ensuring the Authority received 100% of the funding

Provided team leadership in the development and execution of demand management and ensures adherence to data management/data governance policies

Performed in-depth analysis of data to identify service delivery gaps and suggest measures to improve performance

Developed dashboards/ presentations for senior management to communicate trends, volumes and key performance indicators

Developed and managed Lean process management. Coach teams on Lean and Six Sigma concepts for department reorganization

Transportation Analyst III (Jan 2005 – Mar 2008)

Identified problem areas and budget deviations in the company's transportation and ridership network. Collected and interpreted data, identified faults, and prepared recommendations.

Effectively created projections of Ridership, Passenger Revenue, service levels, for Operating and Capital Budget process with a -+5% accuracy year over year

Successfully co-managed the team responsible for the installation of the Automated Fare Collection Systems (AFC), and provided Quality Management for data accuracy and performance measurement reports

Designed database development, management guidelines, and implemented transit data collection strategies for data analysis of ridership and travel patterns around metro Atlanta

Developed methodology for research and analysis of data to evaluate the effectiveness of existing service levels to support recommendation for process improvements.

Georgia Department of Human Resources (GDHR) – Atlanta, GA Apr 2002 – Sep 2003

Data Manager

Oversaw GDHR data systems and ensures they are organized, stored and secure. ... Develop systems, policies, procedures and protocols for data management within a department to make sure protocols are in compliance with the state regulatory standards.

Produced reports using design strategies that enhance the complexity, resolution, and clarity of the data for the mental health hospital in Georgia

Monitored the Systems for accuracy of the data and prepared daily, weekly, and monthly reports and analyze data to identify patterns, relationships and problems

Identify data requirements and determine the best sources, and developed databases to assist the division with the data system needs.

Education & Credentials

Bachelor of Science in Computer System Engineering

APEC University, Santo Domingo, Dominican Republic.

Certifications:

Burke Institute (2013 – 2016)

Quantitative Analysis, Qualitative Analysis, Focus Group Moderator, Marketing Research Methodology & Applications

Leadership Training:

Multi Agency Exchange Program (MAX) - Aug 2017

Leadership DeKalb Class – Jul 2015

Member of: APTA, COMTO (Conference of Minority Transportation Officials) since 2007.

Other Languages: Spanish (full professional proficiency)

Software Expertise

SPSS+ Data mining tools SQL APC AVL Automated Fare Collection Systems (AFC)

Microsoft Office Word Excel Access PowerPoint MS Project MS FrontPage Visio

Power BI Tableau Oracle OBIEE Crystal Reports Hummingbird SharePoint Trapeze Snap Professional

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