Travel Coordination, Receptionist, Personal assistant, Team Player
Resume:
BD
CREATIV
I am a customer service – orientated Individual. Dealing with clients comes naturally to me. I am easily taught and always willing to learn new systems and procedures. I am determined in completing any tasks given to me. I have the ability to work within a team and I am self motivated to work on my own. I have been a Travel Advisor since 1994, leaving me with years of experience in the Travel and Tourism Industries I possess expertise in travel coordination. Key skills include time management, organisation, and written and verbal communication.
Pretoria, Gauteng – South Africa
********@*****.***
EDUCATION
D E B R A D O V E Y
TRAVEL ADVISOR
National Senior Certificate
Hillview High School
1991
Professional Development:
Rapid Results Collage
Certificate of Travel Agency
Competence Part 1 1992
Courses Completed
• Client Relations
• Geography Tourism A
• Geography Tourism B
• Agency Operation 1
• Air travel Introductory
Subjects taken
• Book keeping and accounts level
1
• English for Business
communications – Intermediate
• Public Relations
• Multi Advantage II Word
Processing Course
• Typewriting
• Windows 95
• Galileo
• SAAFARI
4-8 May 2009 – Galileo Refresher course
PROFESSIONAL PROFILE
CONTACT
WORK EXPERIENCE
Senior Travel Advisor
XL Glenwood Travel
April 2018 – 15 January 2021
Key Functions & Responsibilities:
• Domestic and International Travel Expertise
• Relationship management
• Travel Consulting and Reservations
• Transportation Coordination
• Maintain regular communication with customer prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
• Responsible for collecting and recording deposits and final payments.
• Verify customer passports, visas, and state issued ID’s, and ensure proper identification for passage to foreign countries.
• Investigated customer complaints with transportation, accommodations, and various travel- related providers.
• Liaised with hotels, and air, and cruise lines, to determine availability.
• Met with customers to discuss travel foreign and domestic travel and tour packages.
• Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as travelling in low season in respect to travelling in high season.
• Provided travel brochures and destination literature with points of interest relevant to customer needs.
• Efficient at using the Amadeus reservation system and related software
• Proficient in the use of industry standard software applications
• Excellent customer service and communication skills
• Processed invoices and Credit notes on QuickTrav Software
• Dealt with all ticketing aspects as necessary “basic issuing, reissues, upgrades ect”
• Address phone and email inquiries
BD
CREATIV
International Fares & Ticketing
Sales & Trend Analysis
System Management
Administration & Recordkeeping
Strategic Planning
Analytical Thinking
Interpersonal Skills
Excellent Communication Skills: English
& Afrikaans
XL Glenwood Travel - Office Manager
Anita Brits
083-***-**** ( 2018 -2020 )
African Imprint Travel
Celia Kleuver – Office Team Leader
062-***-**** ( 2016 – 2018 )
Sure Glenwood Travel (Now XL
Glenwood Travel – Director
Jolien Van Der Walt
082-***-**** ( 2014 – 2016 )
Travel Counsellors – Independent
Travel Consultant
Bianca Jones – Business Developer
021-***-**** ( 2013 – 2014 )
Magic Travel – Manager
Rika Spang
082-***-**** ( 1995 – 2005 )
Work Area: Pretoria.
Preference of Type of Work: Personal
Assistant, Front Desk Manager,
Receptionist, Leisure and Corporate
Travel Consultant, In-house Travel
consultant.
Office Hours: Monday to Friday
preferred.
Available: Immediately
REFERENCES
SKILLS
WORK EXPERIENCE
AIRLINE ADVISOR: ( Aeroflot and Bulgarian Airlines ) Euro Travel – Sunnyside, Pretoria
1994 – 1995
Issuing Agents for Aeroflot and Bulgarian Airlines. JUNIOR TRAVEL ADVISOR
Magic Travel Brooklyn
1995 - 1996
JUNIOR CORPORATE ADVISOR
Magic Travel Arcadia
1996 – 2005
I progressed from Junior to a Senior Corporate Consultant during this time. Duties included: Operating front desk, international and domestic travel arrangements including flights, Accommodation, Visas, Insurance and holiday packages and also helping other consultants when under pressure.
SENIOR TRAVEL ADVISOR
Flight Centre Kollonade
2005 -2007
Sales, figures and service played a huge role while at this company. Managing your own business at all times. I also had the opportunity to be acting manager whilst my manager was on maternity leave. The duties performed were, checking of salaries, incentive, maintaining the general running of the office and office equipment as well as handling complaints.
SENIOR TRAVEL ADVISOR
Travel with Flair
June 2009 – April 2011
I joined the corporate office. We dealt with all aspects of travel. Whilst working with them I also joined their afterhour’s emergency team. I loved being at home and still doing my job to the best of my ability.
SENIOR TRAVEL ADVISOR
XL Nexus Travel
May 2011 – April 2013
This was a corporate office. My main account given to me to handle was the Dept of Trade and Industry inclusive of their VIP travellers. I also handled a number of other accounts whilst consultants were on leave / maternity leave. I assisted the team that did Dept of Rural Development with their paper trail, prepayments, signed orders and quotes. SENIOR TRAVEL ADVISOR:
Travel Counsellor ( Independent Travel Agent.)
May 2013 – January 2014
This was one of the biggest steps in my career that I have ever done. I joined with no client base. I spent my time at networking clubs like BNI as well as Wedding Expo’s and this gave me confidence to stand out I went up to people I did not know and introduced myself and mentioned the travel services that I can assist them with. Here I truly came out of my comfort zone. SENIOR TRAVEL ADVISOR:
Sure Glenwood Travel Woodlands Office / Moot Office. February 2014 -May 2016
I was given the opportunity to manage a store as well as assist with bringing in new business. I am very grateful for been given this opportunity and was given the space to practice all that I learnt and achieved from Travel Counsellors.
SENIOR TRAVEL ADVISOR:
Sure African Imprint Travel.
June 2016 – February 2018
Performed all the duties involved with leisure and corporate travel. SENIOR TRAVEL ADVISOR:
XL GLENWOOD TRAVEL – MENLYN MAINE OFFICE
February 2018 – January 2020
I joined this wonderful team again. Performed all the duties involved with leisure and corporate travel. Working here has always made me feel like I was part of something and that they valued my worth.
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