Sales Manager, Communications, Negotiation, Conflict resolution
Resume:
Sharon Mitchell-Cramer
PROFESSIONAL PROFILE
Meticulous in executing daily tasks, excellent at juggling multiple tasks and working under pressure. Broad industry experience which includes sales, fleet, tobacco, logistics, operations to name a few. Excellent knowledge of Microsoft Office.
CORE QUALIFICATIONS
Computer proficiency: Salesforce, Outlook, Microsoft Office, SAP, Tracker
Business Processes, Sales. Knowledge of the marketplace, industry, activity, and sources.
Excellent technical writing, editing and proposal development skills.
Excellent research and analytical skills.
Lead generation and networking skills.
Excellent presentation, verbal, and written communication skills.
Deal closing
Proficiency in Microsoft Word, Excel, Access, Outlook, PowerPoint, Social Media applications like Facebook, Twitter, LinkedIn, Instagram, etc.
Good business sense, deep Negotiation skills, plenty of initiative
Business Communication
E X P E R E I E N C E
Debrief Fleet Manager
Cube Route Logistics - Johannesburg, Gauteng
October 2018 to 2020
•Maintained departmental compliance with company policies and procedures.
•Ensured adherence to laws and regulations and reduced maintenance costs.
•Executed administrative functions which included scheduling, routing, driver counseling, accident reviews improving deliveries.
•Consistently reaching 100% on-time service whilst monitoring driver’s progress
•Supervised staff in the warehouse
•Monitored and tracked transport vehicles.
•Improved yearly budget by negotiating discounts with suppliers.
•Resolved any disputes that occurred.
•Analyze the effectiveness of operations.
•Provide detailed daily safety messages, monthly safety briefing and driver training.
•Evaluated and debriefed drivers daily.
•Investigated and reported on challenges.
•Completed credits on SAP and WMS.
Project Manager – HP Enterprises
Leegra Marketing - Johannesburg, Gauteng
December 2017 to September 2018
•Developed trusted relationships with clients to ensure they do not turn to opposition.
•Acquired a thorough understanding of key customer needs.
•Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives.
•Ensured the correct products and services are delivered to customers in a timely manner.
•Served as the link of communication between key customers and internal teams.
•Resolved any issues and problems faced by customers and deal with complaints to maintain trust.
•Played an integral part in generating new sales that will turn into long-lasting relationships.
•Prepared regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Business Development Manager
Flight Centre Travel Group South Africa - Northcliff, Gauteng
August 2016 to November 2017
•Acquired new business and increasing quarterly revenue by 25%.
•Grew client portfolio 17% in the first 6 months.
•Complied with internal sales processes.
Field Sales Manager
JT International SA - Johannesburg, Gauteng
January 2006 to February 2016
•Succeeded to improve sales skills with time spent in trade with sales associates.
•Reached sales targets by managing and monitoring daily.
•Facilitated and implemented an appraisal program.
• Managed and motivated a team of sales associates.
• Delivered on quarterly, yearly set targets.
• Reduced any out of stock on shelf.
• Maximized and sustained relationships with wholesalers and key account customers.
• Implemented and monitored in store promotions to increase revenue.
• Daily evaluation of sales performance vs targets
P E R S O N A L I N F O R M A T I O N
Education
Grade 12 in English, Afrikaans, Biology, Geography, History, Art
Clapham High School - Pretoria, Gauteng
1984 to 1988
Additional courses
Advanced Excel
Negotiating skills
Finance for non-finance
Leadership development
Sales and management
She Rep
First Aid level 2
Certifications and Licenses
Driver’s License Code 08
Forklift License
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