Customer Service

Heather Alexander, Remote Customer Service Advisor

**** ***** **, *********, *****, United States, 731-***-****, **********************@*****.*** PROFILE Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Committed to utilizing my skills to help others, while working towards the mission of a company. A strong leader who works well under pressure, and exudes positivity. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.

EMPLOYMENT HISTORY

Jan 2021 — Mar 2021 Customer Service Agent, Teleperformance Warren

• Worked productively to determine the needs of customers and fast track solutions to those needs.

• Answered inquiries by effectively researching, locating, and relaying information to customers.

• Used a script to word call flow

• Sent activation signal to vehicles to activate preinstalled hardware

• Continually worked to enhance call center's reputation by providing quality and timely service.

• Attended educational seminars to improve knowledge and skills.

• Educated members on the services and plans they would be receiving. May 2016 — Nov 2017 Sales Associate, Verizon Wireless Dyersburg

• Worked well independently and on a team to solve problems.

• Brought forth excellent time management and multitasking skills.

• Used effective listening skills to document phone call details.

• Coordinated mailings, marketing materials, and website content.

• Served as a thoughtful advisor, working with Sales and Marketing professionals.

• Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges.

• Performed troubleshooting at an advanced level to improve processes.

• Responded to problems with excellent troubleshooting abilities.

• Provided outstanding technical support to clients. Sep 2017 — Mar 2019 Assistant Manager, Peebles Dyersburg

• Served as a friendly, hardworking, and punctual employee.

• Operated with a willingness to embrace chance and adapt strategies accordingly.

• Effectively participated in cross-team strategizing efforts to achieve optimal goals.

• Enthusiastically performed tasks that were outside of my job description.

• Sought to work through challenges and foster a positive team spirit.

• Organized events and product workshops.

• Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.

EDUCATION

May 2012 — Mar 2014 Associates Business Management, Dyersburg State Community College

Dyersburg

SKILLS Decision Making

Problem Solving

Teamwork

Microsoft Office

Time Management

Computer Skills

Ability to Work Under Pressure

Effective Time Management

Adaptability

Project Management Skills

Multitasking Skills

Leadership Skills

Excellent Communication Skills

Fast Typing Skills

Event Management

Account Management

REFERENCES References available upon request

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