Manager Customer

Objective: I want to grow my capabilities.

Core Skills:

Rapport builder with customers

Responsible for metrics

Proficient on computer, able to research and provide accurate information

Confident

Ability to listen and acknowledge customer concern

Problem solver

Productive

Self-motivated

My Experience

Discover

Balance Transfer to Customer Service Account Manager

FEB 2018 to April 2019

Apr 2020 to Sept 2020

I first started out as a Balance Transfer specialist,

Promoted company offers and helped people save money.

Calculated minimum payments and interest for customers.

When cardmembers needed more money, we would offer to do credit line increases.

Acknowledged and empathized to make sure the cardmembers felt heard.

Listened to cardmembers concerns and presented solutions.

Confident tone when speaking to our cardmembers.

Provided accurate information after researching, make sure their needs are met.

Spoke to customers from diverse cultures and backgrounds

Ross

Customer Service Specialist

Feb 2017 – Feb 2018

Cashier duties.

Inventory of back stock clean and organize.

Floor set up and take down.

Store open specialist to get ready for the day.

Helped with identifying stolen items.

Greet customers and help with purchases or ideas for what to buy.

Shopko

Customer Service Specialist

Feb 2017 – Feb 2018

I started at Shopko while still in high school and participating in sports.

Multitasking including working, going to school and participating in sports

Cashier: tended money, balanced drawer, cleaned the registers everyday

General Merchandise: Stock the shelves, clean the store, assisted customers, assisted at register when needed at busy time

I made sure I gave my all each day, customers can get very mad about certain things so I made sure to kill them with kindness and give all the assistance I could

I made sure to get projects done when needed to

Education

Hunter High

High School Diploma – 2018

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