Debt Collections
Resume:
Erin Payne
Debt Collector at CPS
Rockford, IL **114
*.*************@*****.***
Debt collections agent whose daily duties include making outbound calls while taking inbound calls, working to set up payment plans and take payments, while maintaining friendliness and a helpful demeanor.
Looking for a similar job working from home.
Authorized to work in the US for any employer
Work Experience
Debt Collector
Creditors Protection Service - Rockford, IL
June 2017 to Present
• Make outbound calls and answer inbound calls
• Help resolve past due debts, including medical bills
• Set up payment plans and took payments
• Set schedules for call-backs and future payments
• Communicates with clients to help resolve possible insurance or other billing issues
• Organizing and sorting through accounts
Retail Sales Associate
Cracker Barrel Old Country Store - Rockford, IL
December 2014 to June 2017
61107
• Greeted Customers in a timely fashion and made them feel comfortable and at ease.
• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions in a prompt and efficient manner.
• Engaged with customers in a sincere and friendly manner.
• Prioritized helping customers over completing other routine tasks in the store Education
Associate of Arts
Rock Valley College - Rockford, IL
2016
Skills
• RETAIL SALES (2 years)
• CUSTOMER SERVICE (5 years)
• CUSTOMER SERVICE ORIENTED (5 years)
• RECEPTIONIST (3 years)
• Phone Etiquette (3 years)
• Typing (5 years)
• Account Management (3 years)
• Data Entry (3 years)
• Negotiation (3 years)
• Computer Skills
• Cold Calling
• Microsoft Word
• Medical Billing
• Clerical Experience
• HIPAA
• Communication Skills
• Microsoft Outlook
• Google Docs (4 years)
Assessments
Verbal communication — Highly Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient February 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Expert
February 2021
Identifying and resolving common customer issues
Full results: Expert
Data entry: Accuracy — Expert
February 2021
Entering data quickly and accurately
Full results: Expert
Typing — Expert
February 2021
Transcribing text using a standard keyboard
Full results: Expert
Written communication — Highly Proficient
February 2021
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Highly Proficient
Active listening — Completed
February 2021
Actively listening and appropriately responding in conversations Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Customer service oriented
• Phone skills
• Negotiating payment plans
• Resolving possible insurance or billing issues
Contact this candidate