Sales Representative

FRANK TROUTMAN

**** **** ***** *****, ********, AZ 85308 Phone: 405-***-**** **************@*****.*** EXPERIENCED SALES MANAGER

Building Relationships, Growing Market Share and increasing Revenue Dynamic, collaborative and results-driven sales professional with 17 years of proven and progressive success closing new business, managing existing accounts and consistently attaining all revenue objectives. Able to leverage formidable sales experience from a wide range of industries with a stellar track record of cultivating loyal, long-term customers. Equipped with a blend of strategic and tactical skills including strategic planning, territory management, branding, business development, networking and customer service. Well-versed in all aspects of the sales cycle from initial prospecting and qualifying opportunities to delivering compelling presentations, anticipating and overcoming objections, negotiating, closing and providing ongoing support. Specialized expertise and focus on the hotel and hospitality industry. Core Competencies

Sales & Business Development Marketing Territory Management Strategic Planning Networking Customer Service Team Leadership Account & Relationship Management Presentation & Public Speaking Communication Budgeting Negotiation Issue Resolution Sophisticated Problem Solving Auditing Quality Assurance PROFESSIONAL HISTORY

Short Term Contract Positions — Phoenix / Scottsdale, AZ UPS November 2020 –December 2020

Seasonal Personal Vehicle Driver, responsible for delivering various packages and shipments to residential customers during the peak holiday season. Partnered with several fulltime UPS drivers and assisted with their daily routes, by delivering on average 100 plus deliveries per day, while working a 6 day work week. US CENSUS BUREAU August 2020 – October 2020

Completed Federal Government Criminal background check and finger printing to obtain the position of Enumerator. Visit assigned neighborhoods and households that had not yet participated in the 2020 Census. Interviewed residents in assigned areas, explaining the purpose of the Census, answering their questions, and documenting all answers. Responsible for various weekly activity reports.

Stoney Creek Hotel & Conference Center — Broken Arrow, OK SALES MANAGER February 2019 – March 2020

Rapidly promoted from sales coordinator to oversee all event and group sales for the newest and largest of 15 hotel properties for this independent hotel operator. Scheduled and conducted tours of the 50K sq. ft. meeting space and 175 hotel rooms. Networked, prospected, negotiated and closed new business. Created client-specific contracts and agreements for corporate events and room blocks. Tracked, updated and generated reports on all activity utilizing a custom CRM system. Supervised weekly audits of all departments to ensure optimal efficiency and quality.

Increased revenue by 25% through new Corporate Sales Accounts (both LNRs and corporate events).

Successfully brought in as many as 75 new clients including major accounts such as VGT, American Airlines and Avis.

Sold out all hotel rooms and meeting space on more than a half-dozen occasions.

Substantially improved customer service through a focus on responsive, high-quality issue resolution. Lighting Inc. (a division of Broken Arrow Electric) — Tulsa, OK LED LIGHTING SALES REPRESENTATIVE October 2017 – October 2018 Recruited by senior management to spearhead B2B sales and cultivate relationships with prospects and clients throughout the state of Oklahoma. Generated new business by converting commercial accounts to more energy efficient LED lighting solutions for commercial buildings. Prospected and cold called into businesses to identify and present to decision-makers. Scheduled and conducted facility lighting audits to identify potential savings. Partnered with multiple manufacturers to provide a variety of LED solutions and options.

F R A N K T R O U T M A N 2

Successfully achieved 20% revenue growth prior to the dissolution of the company.

Closed sales ranging from small single and family owned businesses to largescale manufacturing plants with up to 11 different locations.

LDF Sales & Distributing — Tulsa, OK

OUTSIDE SALES CONSULTANT, ADVANCED SALES – LARGE FORMAT January 2017 – September 2017 Responsible for increasing revenue through the sale of alcoholic beverages to large, licensed accounts throughout the Tulsa metro area. Collaborated closely with store managers at Walmart, Target and other grocery chains to consistently ensure the highest levels of customer service. Arranged and secured promotional price discounts and well-placed product displays to boost sales volume and thereby increase bottom line profit.

Recognized as a top sales performer out of roughly 125 representatives companywide. Admiral Express — Tulsa, OK

ENTERPRISE ACCOUNT MANAGER April 2012 – July 2016

Recruited back to this office supplies and furniture business to help pioneer a new territory with a focus on identifying and managing large business opportunities. Penetrated existing accounts and developed relationships with multiple executive decisionmakers. Prospected and generated leads, cold called, delivered presentations and closed new business.

Successfully generated an estimated $1.5M in new revenue for the business.

Expanded role to include training all new sales representatives in their territories. Dell Computers — Oklahoma City, OK

SALES REPRESENTATIVE May 2007 – March 2012

Resolved hardware and technical issues for small to medium-sized business within a call center environment. Responded to inbound issues and sales inquiries from new and existing customers. Provided details and pricing related to various solutions and generated new business. Escalated and followed up on problems as needed. Regularly updated customers on the status of issues and ensured accurate and timely service.

Consistently attained all key metrics related to business development, number of calls, talk time and resolution. Admiral Express — Tulsa, OK

ACCOUNT EXECUTIVE June 2003 – December 2006

Prospected, qualified leads, cold called into businesses and closed new business. Managed, supported and expanded relationships within existing accounts. Established highly productive networks and referral relationships.

Regularly achieved 100% of monthly sales goals.

Selected to help open the Oklahoma City market and scout out potential office locations for the business. EDUCATION & TRAINING

BACHELOR OF SCIENCE IN PUBLIC RELATIONS / MARKETING Northeastern State University, Tahlequah, OK Memberships & Professional Affiliations:

Board Member – Executive Women International (EWI) Volunteer and Donor – Susan G. Komen (raised more than $30K) Technology Skills:

Microsoft Office Suite (Word, Excel and PowerPoint), Sugar CRM, Maestro, Opera Property Management System, LinkedIn

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