Customer Care

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

EXPERIENCE

Inktel Solutions, Doral FL — Brand Ambassador

October 2018 - Present

●Confer with customers by telephone to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints.

●Complete orders, prepare change of address records, or issue service discontinuance, using computers.

●Inform customers by email or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

●Order tests that could determine the causes of product malfunctions.

Flowers Food Inc, Jacksonville FL — Customer Service Rep

January 2017 - September 2019

●Respond to customer problems or complaints.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Cantè Tarbes Farmacy, Paris — Pharmacy Rep

February 2015 - April 2015

●Maintain medical records, technical library, or correspondence files.

●Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

●Accept prescriptions for filling, gathering and processing necessary information.

EDUCATION

Samuel Wolfson High School Jacksonville, FL

LANGUAGES

French, Spanish, English

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