Administrative Assistant Manager

Surrey, BC V*S *H* **************@*****.**

PROFESSIONAL SKILLS AND ABILITIES

Reduced monthly office expenses by monitoring usage of inventory, resulting 20% increase in profit.

Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns

Good understanding of different Business processes with strong time management skills.

Monitored day to day purchase transactions by reconciling with ledger entries to ensure error free audit report.

Expanded business of retail banking in rural areas by planning and conducting promotional events.

Promoted a bank app by education and encouraging customers in promotional events resulting in 30% increase of digital banking transactions.

Resolved customer’s queries timely by responding diplomatically to client concern, resulting 10% increase in customer satisfaction.

Maintained database of 500 customers by using MS Excel, secured 10% cost incurred on manual paper work

WORK HISTORY

NSC Compliance Services August 2019 to Present

Administrative Assistant

Provided exceptional support to managers and co-workers, hence increased the overall efficiency in workflow of company.

Walmart, Surrey, BC July 2018 to Present

Teller

Reduced customer’s complaints by providing exceptional services to ensure smooth work environment.

HDFC Bank Ltd, Muktsar, India April 2016 to July 2017

Head Cashier

Balanced cash drawer with 97% accuracy by keeping and maintaining record of each transaction timely, resulting in promotion to head cashier.

Attained 200% of sale targets for six consecutive months by educating and encouraging customers to use digital banking, resulting 10% increase in branch revenue.

ICIC Bank Ltd, Moga, India September 2014 to April 2016

Administrative Officer

Provided backup support to other departments, which was highly admired by the District Manager.

Expanded branch’s business in rural areas by planning and conducting promotional events, resulting 50% increase in personal accounts.

VOLUNTEER WORK

BIS Group of Institutes, Moga, India July 2012 to May 2014

Member, welfare club

Planned and organized an orientation event for new students with student welfare department to provide knowledge on campus resources.

Khalsa College, Amritsar, India April 2010 to May 2011

Member, Training and Placement Cell

Maintained database of 1000 students for job placements by categorizing into programs and courses, resulting 30% increase in placement rate.

EDUCATION

Langara College, Vancouver, BC April 2019

Post Degree Diploma in Business Administration

BIS Group of Institutes, Moga, India May 2014

Masters of Business Administration

Khalsa College, Amritsar, India May 2011

Bachelor of Commerce

Affiliations and Credentials

Certificate of Dean’s Honour Roll student in Langara College.

Certificate of Best Teller in HDFC Bank.

Certificate of Best Administrative Officer in ICICI Bank Ltd.

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