Vacation Rental Management
Resume:
Erika Barbieri
Vacation Rental Management
Panama City Beach, FL
************@***.***
Vacation Rental Management and Corporate Level Upper Management Experience
Work Experience:
Administrator/Software support
30a Beach Girls -
Santa Rosa Beach, FL
January 2021 to February 2021
Temporary Position for the purpose of onboarding and Software support integration for the company's Streamline PM software. I was also integrating Escapia PM software that they were transitioning too.
I initiated tutorial videos on how to maneuver each system and also implemented techical functions of each system. Company contact for Ring Central implementation as well as all other company running applications.
Temporary position. Company is more than willing to be a reference on my behalf.
Community Association Manager
Heritage Harbor Ottawa -
Ottawa, IL
August 2020 to November 2020
Implementing business protocol and procedures as to the community regulations and bylaws of the community.
Director of Operations
Royal American Hospitality -
Panama City Beach, FL
February 2019 to April 2020
Overseeing the daily function of the Front Desk, Housekeeping and Maintenance Departments.
Responsible for the direction and coordination of the organization for the growth and profitability of the company and organization. Maintaining control of the budget that includes expense control, staff management, goods production and department supervision.
Skills include, but are not limited to:
• Proven experience as Director of Operations and Vacation Rental Management
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
Implementing protocol, training and company policies to maintain the functionality of each department. Hands on in training and restructuring each department where improvements need to be made.
Knowledge and extensive training in:
TDC and CVB for Panama City and Destin Florida- attending meetings and sessions
HIPAA training- Current 2020
Preparation on annual budget- 5 years experience
P &L Monthly Financial Statement Review- 5 years experience
V12 software
Streamline software
Escapia software
Sky ware Hospitality Systems
Bizcor Web Admin
Breezeway
Slack
Blue Tent Web Host
Expedia
AirBnB
KiGo Software
Ring Central
Word
Excel
Powerpoint
QuickBooks
Outlook
Budget analysis and presentation
Marketing through VRBO, HomeAway, Facebook, Hootsuite, Twitter
Olark
Housekeeping Operations
Vendor acquisition
Glad to Have You
Vacation Rental Manager
Holiday Surf and Racquet Club
January 2018 to October 2018
January 2018 to October 2018- when Hurricane Michael hit the area.
Maintained the daily operations of a staff of 12. Directed the housekeeping staff and oversaw all internal issues and activities.
Vacation Rental Manager
Department Head for Vacation Rental Department
Pinnacle Port Resort -
Panama City Beach, FL
January 2014 to December 2017
Panama City Beach, FL
January 2014 to December 2017 for onsite vacation rental department:
• I completely overhauled the entire department and put in place the necessary programs to maximize growth, revenue and profitability. I structured the marketing to build the department to over a 30% increase thus far.
• I am in charge of hiring, overseeing and training a team of rental assistants as well as housekeeping staff.
• Inspections of condos for standards, maintenance issues and cleanliness is of strict importance.
• Interviewing and hiring vendors for various levels of repair.
• I have a very high level of expertise in vacation software V12 and Escapia, as well as Excel, Word and have worked with Quickbooks.
• Recording of videos and hand written inventories of condos and purchase needed items as well as inform the owners of needed improvements.
• Photographed condos for advertising. Regularly posting photo, advertising events and comments on our Facebook page.
• Implemented condo books with pertinent information regarding beach safety, after hours contact, area information, events and emergency numbers.
• Purchasing the first company logo shirts, name tags and headphones for my staff, to promote a professional appearance while in office and on property.
• I purchased the first golf cart to promote efficiency while inspecting and moving about the grounds.
• Improved comradery by sporadically purchasing or making lunch for the entire staff that worked high season weekends.
• Inventory and ordering of needed marketing materials through business cards, flyers, postcards, magnets.
• Coordinated the marketing of all 65 condos with VRBO and maintaining that advertisement as well as in magazines.
Monitoring regularly the rates of competitors to determine best nightly/monthly rates.
• Reworked the company's website to a responsive format with Blue Tent.
• I implemented Olark (an online chat) to our website to better communicate with guests.
• I have Glad to Have You implemented through our V12 reservation software. Guests receive a rental agreement that they can E-sign and submit. They also get auto-generated emails prior to arrival and after departure. I have drawn up Owner contracts and rental agreements to specify terms and agreements.
• A member of the TDC and CVB, attending monthly meetings to keep abreast of current and upcoming events and beach improvements. Attends marketing and seminars to further educate myself.
• Put in place the first email (lead management) system through our V12 reservation software.
• Recording transactions and billing in V12 that I send out on the monthly owner's statements with their revenue checks.
• Preparing and presenting the annual budget for the department for the Home Owners Association
Board. I also solely plan, oversee and execute the Annual party for all homeowners and the Board
Members. In excess of 400 invitees are at this event.
Property Manager
Coastal Property Services -
Panama City Beach, FL
February 2010 to September 2013
I solely managed in excess of thirty units (1,2 and 3 bedrooms) for condo owners, maintaining them, booking reservations, emailing and calling guests, scheduling maintenance repairs, inspected after housekeeping, hired vendors and housekeepers for related tasks.
• Kept in contact with owners regarding updates needed, revenue gains, coordinated guest arrival and kept abreast of upcoming and ongoing events in the area to promote tourism.
• Cash handling and credit card processing. Punctual and reliable to commit to after hour issues that occur to resolve guest related issues or maintenance problems.
• Extensive computer skills and very familiar with the internet to obtain needed marketing material to promote tourism.
Travel involved to survey inspect and evaluate condition of properties.
• Video and written documentation to document condo items and condition.
Marketing Liaison
Marriott Vacation Club International- Bay Point Legends Edge -
Panama City Beach, FL
February 2004 to April 2006
share sales department and hotel guests.
• I was responsible for interacting with guests for the purpose of setting up tour appointments. Linkage department mostly, but I did float in OPC. Worked very well independently and also trained new employees. I was top in my department for tour and package sales as a part time employee amongst all other full-time employees.
Certified Nursing Assistant
St. Paul Nursing Service -
Aurora, IL
March 1989 to September 1993
Education
Associate in Office Systems Technology II
Haney Technical Center -
Lynn Haven, FL
January 2000 to January 2001
Associate in Certified Nursing Assistant
Waubonsee Community College -
Aurora, IL
January 1988 to January 1989
Skills
•, Marketing
•, Operations
•, Budget
•, Punctual
•, Articulate
•, Mentoring Property manager for vacation rentals with over 14 years of experience.
•, Excellent at providing a stellar guest experience and very skilled at managing and mentoring a team.
•, I am dependable, driven and determined to increase profitability with ongoing research and monitoring of operations.
•, Years of experience has resulted in me becoming very skilled at resolving guest issues and maintaining excellent relationships to increase their return business and a positive shared experience.
•, Prepared and presented the annual budget for the year along with reports to show growth through bar graphs.
•, Professional appearance and demeanor, articulate, accepts and delegates responsibilities efficiently, flexible, punctual and able to multitask. My interests are in all areas of marketing, tourism, generating revenue and guest experience. Supervisory Skills: Motivating & Assessing Employees -- Expert April 2020 Motivating others to achieve
•, objectives and identifying improvements or corrective actions. Full results: https:// share.indeedassessments.com/attempts/306950012c744d83b2319067aa3ed236eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
•, Sales
•, Hootsuite
•, Live Chat
•, Makeup Application
•, ERP Systems
•, Product Demos
•, Blogging
•, Profit & Loss
•, WordPress
•, Management
April 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient Verbal Communication -- Highly Proficient
May 2020 Speaking clearly, correctly, and concisely. Full results: Highly Proficient Teamwork: Interpersonal Skills – Proficient
May 2020 Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Proficient Work Style: Conscientiousness -- Highly Proficient
April 2020 Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient Supervisory Skills: Motivating & Assessing Employees -- Expert
April 2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert Active Listening – Completed
May 2020 Actively listening and appropriately responding in conversations. Full results: Completed Customer Service – Familiar
May 2020 Identifying and resolving common customer issues. Full results: Familiar Management & Leadership Skills: Planning & Execution – Familiar
April 2020 Planning and managing resources to accomplish organizational goals. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
•, Branding
•, Digital Marketing
•, Email Marketing
•, Project Coordination
•, Project Management
•, Sales Management
•, Search Engine Optimization (SEO)
•, Supply Chain
•, Microsoft Excel
•, Management
•, Property management
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