Social Media Customer

Salma Abdelkader

Salma Abdelkader,

Contact Details:

E-mail: *****.************@*******.***

Address: Dubai, UAE

Mobile: +971*********.

Date of Birth: Feb 13, 1985.

Nationality: Egyptian.

Visa Type: Visit, valid until 30.03.2021.

Objectives:

Enthusiastic public relationships and customer service specialist with a valuable experience in defining and supporting customer, along with advanced customer relations experience includes creatively implementing innovative customer programs that increased the customer base requests. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Education:

Bachelor’s Degree, Faculty of Commerce -English Department, Alexandria University, Egypt, 2005. Grade: Good.

Diploma in special Education ( learning disabilities), Cairo University, Egypt, 2019. Grade: Excellent.

Professional Experience:

Position: Business development & Public relationships specialist Company: Mass Company for Ready Made Garments, Egypt (August 2014- Feb, 2020) Main duties and responsibilities:

Communicating with local and international customers.

Receiving orders and deliver order details to the production unit.

Determining customer special needs and provide the required support.

Receiving customers complains and provide the requires solution effectively.

Negotiating with customers about final price and order timing to achieve customer satisfaction.

Gather customer special requests and discuss it with top management.

Position: Customer Service specialist & Aministrative Assistant ASEB Academy for Educational Basics, Alexandria branch, Egypt (September 2010 – June 2014). Main duties and responsibilities:

Responding to customer queries timely and accurately, via phone, email.

Launch email marketing communications campaigns on social media channels.

Determining customer needs and provide the required support. Salma Abdelkader

Participate in preparing special offers and brochures for targeted schools and enterprises.

Inform customers about new features, offers and system.

Follow up with customers and instructors to ensure their technical issues are resolved during online sessions.

Gather customer feedback and share it with management.

Position: Administrative Assistant.

Saad Legal Consulting, Egypt (November, 2005 – June, 2010) Main duties and responsibilities:

Organize appointments and meetings between legal consultants and clients.

Arrange weekly agendas of court procedures relevant to clients’ cases to be proceeded.

Maintain electronic and paper records ensuring information is organized and easily accessible.

Handle confidential documents ensuring they remain secure.

Write and proofread office documents, reports and related material using several computer applications.

Translate contracts, documents, and court legislations from Arabic to English when required.

Receiving and redirecting phone calls and replying to emails and messages.

Translation Experience.

English<> Arabic Subtitle translator at Iqraa TV Channel (Feb, 2013 – Jan, 2014), Cairo, Egypt.

Senior English<> Arabic translator at Alnodom center for Translation and scientific research - Riyadh- Saudi Arabia (March, 2009- November, 2020), Home-based work. Professional English <> Arabic simultaneous translator at Ebdaa Company for Constructions (June, 2019 – November, 2020): Cairo, Egypt.

Teaching Experience-part time

English Teacher at Egyptian American School, Alexandria, Egypt (July, 2003 – August, 2004). ICDL& computer instructor at Massar Programming center, Alexandria (2008 - 2010), part- time.

ICDL instructor at the faculty of sports, Alexandria, Egypt (Feb, 2008 – June, 2009), part-time. ICDL instructor in the Malaysian center, Alexandria, Egypt (Jan, 2004 – December, 2006), part- time.

English Instructor at the English Language Center of faculty of sports, Alexandria, Egypt (Feb, 2009 – May, 2010), part-time.

English conversation and IT Teacher at Brilliance Language School, Alexandria, Egypt ( September, 2013 - August, 2014).

Private IELTS instructor, Alexandria, Egypt (December, 2019 – November, 2020) Salma Abdelkader

Computer skills:

Excellent Command of Windows OS Versions & Variable Applications (PROFESSIONAL).

Professional User of Microsoft Office and Internet Research techniques. Advanced Computer Certificates:

New Horizons certified IT educational center (Microsoft certified Center) Field: IT (Information Technology)

Major: Software development &Programming tools

Certification: MCSD (Microsoft Certified Solution Developer), 2007. Languages:

Arabic: Mother tongue.

English: (Speaking Fluency and written and simultaneous Translation experience and skills)

IELTS (7.5) at 2019

Deutsch: A1 (completed), A2 ( Completed), B1 (In progress) Soft Skills certified training: (Certified Fujitsu) Presentation skills, communications skills, Customer Service skills, Sales Planning skills, working with Numbers, Effective Writing, English business writing, Project Management, Working in Team, Understanding Leadership and Problem Solving.

PERSONAL QUALITIES:

Self-Study abilities, Fast learner, Hard worker, Active, Organized, Punctual and Reliable.

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