Customer Service Medical

Apt *F Brooklyn, NY ***** 347-***-**** ***********@*****.***

CAREER OVERVIEW

Highly enthusiastic Healthcare operations professional with 7+ years of customer service and client interface experience.

AREAS OF STRENGTH

• Strong telephone skills, able to establish immediate trust and confidence

• Persistent, patient, and sensitive to customer’s needs and apprehension

• Proficient with EPIC and all Microsoft Products – Excel, Word, PowerPoint

EXPERIENCE

Mount Sinai, Manhattan, NY 08/2019 to present Department of Neurology – Administration Assistance

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects

Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication

Plan, coordinate, and finalize details for travel arrangements and business development events

Spearhead training and development program for new employees

Serve as primary point of contact for an average of 30 incoming phone calls per day,

addressing inquiries and resolving concerns

Mount Sinai, Manhattan, NY 07/2017 to present Department of Neurology - Financial Coordinator

• Utilize patient data in EPIC to obtain prior authorization for the following procedures: MRI’s, MRA’s CT, CTA, DAT scans, Botox, Therapeutic Infusion, Bader, Bone Densitometry, Carotid Doppler, Nerve Blocks, EEG, EMG, ENG, EP, Lumbar Puncture with Fluoroscopy, Myelogram, Neuropsychology testing, Nuclear Medicine, PET Brain FDG, whole body scans, PET/CT skull-Base to mid-thigh, Spinal Tap and TEE

• Contact patient and provide prior authorization # and assist with scheduling radiology appointment

• Enter prior authorization # and insurance comments such as expiration date into EPIC

• Update Department tracking spreadsheet

Mount Sinai, Manhattan, 01/2017 - 07/2017 Department of Neurology - Patient Care Coordinator

• Greet patients in a friendly manner

• Check in patient by verifying the name, date of birth and address

• Address any concerns the patient may have, schedule follow-up appointments

• Collect co-pays or visit payments in cash, credit card and check format

• Answer calls from Access Center as well as take appropriate messages

• Get authorizations for MRI’s

CityMD, Brooklyn, NY 08/2016 - 12/2016 Patient Care Representative

• Organizing and coordinating patient in-take and other appointments

• Accurately enter/update patient information in system

• Assist patients with completion of paperwork when necessary

• Answers phone calls and questions, in a prompt and polite manner

• Process medical insurance information, verify patient eligibility

Liaise with Billing department and associates.

Queens Hospital Center HHC, Queens, NY 04/2012-08/2016 Clerical Associate (Health Information Department)

• Scan previous days patient visit documents into medical chart

• Ensured that scanned documents correspond to a visit date in the Quadramed system as

well as EPIC and On Base systems.

Gannett, Greenville, SC 01/2011 – 04/2011 Call Center Representative

• Described products to customers and explain details and care of merchandise.

• Answer phone calls and customer inquiries regarding store, products and promotions.

• Provided an elevated customer experience to generate loyal clientele.

US Airways Express, Queens, NY 03/2002 – 12/2009 Customer Service Agent

• Provided high quality customer service

• Facilitated boarding process for passengers

• Produced and confirmed reservations for transportation and accommodations via telephone, mail and computer systems

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