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Sales Customer Service

Location:
Greenacres, Eastern Cape, 6045, South Africa
Posted:
March 04, 2021

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Resume:

CURRICULUM VITAE

OF NICOLE MAEVRE CAROLUS

CANDIDATE

GENDER ■ FEMALE

VALID DRIVER’S LICENCE ■ IN PROCESS

OWN TRANSPORT ■ YES

AVAILABILITY / NOTICE PERIOD ■ IMMEDIATELY

CURRENT SALARY ■ R9500

IDENTITY NUMBER ■ 900***-***-****

RACE ■ COLOURED

MARITAL STATUS ■ SINGLE

LANGUAGES ■ ENGLISH & AFRIKAANS

NATIONALITY ■ SOUTH AFRICAN

DEPENDANTS ■ TWO

HEALTH ■ EXCELLENT

CONTACT NUMBER ■ 083-***-**** / 062-***-****

EDUCATION

SCHOOL ATTENDED UITENAHGE HIGH SCHOOL

HIGHEST STANDARD

ACHIEVED

GRADE 12

INSTITUTION ATTENDED

DEGREE/ DIPLOMA/ QUALIFICATION

COMPUTER SKILLS

PASTEL

MICROSOFT WORD

MICROSOFT EXCEL

MIDLANDS COLLEGE

ALL SHORT COURSES COMPLETE N1

EMPLOYMENT

EMPLOYER:

COMPANY CHEMICAL SOLUTIONS & INNOVATIONS

POSITION RECEPTION THEN PROMOTED TO CREDITOR

REASON FOR WANTING TO LEAVE RETRENCHED

PERIOD OF EMPLOYMENT JUNE 2015 – JUNE 2020

DUTIES

• PROCESS GOODS RECEIVED (GRN)

• RECONCILIATION OF SUPPLIER ACCOUNTS

• PURCHASE ORDERS (PO)

• SUPPLIER INVOICES

• QUOTES

• FILING OF ALL DOCUMENTS PROCESSED

• COURIER (ARRANGING COLLECTIONS)

• CREDIT APPLICATIONS

• TRADE REFERENCE

• CHECKING STOCK

• ORDERING OF ALL PPE FOR SITES

• TAKING ORDERS FOR DEBTORS DEPARTMENT

• ORDERING OF STATIONERY FOR ALL SITES

• PASTEL

EMPLOYER:

COMPANY MEGA PLASTICS

POSITION INTERNAL SALES/ADMIN

PERIOD OF EMPLOYMENT 3 YEARS (2013-2015)

REASON FOR LEAVING OPPORTUNITY FOR GROWTH

DUTIES

• PETTY CASH

• CHECKING STOCK

• INVOICING

• PICKING

• PASTEL

• OPERATE SWITCH BOARD

• SALES

TITLE: INTERNAL SALES

KEY PERFORMANCE AREAS:

• EFFECTIVE CUSTOMER SERVICE

• HOUSEKEEPING OF RECEPTION AREA

• EFFECTIVE OFFICE ADMINISTRATION

• ENSURING A PROFESSIONAL APPEARANCE

• TAKING MINUTES – IN MEETINGS AND LISTENING ATTENTIVELY

• COMPLIANCE TO OPERATIONAL AND LEGAL REQUIREMENTS WITH REGARDS TO HEALTH AND SAFETY

ROLES & RESPONSIBILITIES

• HANDLE RECEPTION AND SWITCHBOARD IN A PROFESSIONAL AND EFFICIENT MANNER

• ENSURE INCOMING CALLS ARE ANSWERED ON TIME AND DIRECTED EFFECTIVELY

• DEAL WITH BASIC ENQUIRIES AND TAKE ACCURATE MESSAGES FOR STAFF

• MEET AND GREET VISITORS, AND DIRECT THEM TO RELEVANT MEETING ROOMS

• ENSURE THAT THE SWITCHBOARD AND PHONE LINES ARE KEPT IN GOOD WORKING ORDER

• REPORT SWITCHBOARD / LINE FAULTS TIMEOUSLY

• SEND AND RECEIVE FAXES

• CONTROL AND DISTRIBUTE INCOMING AND OUTGOING MAIL

• PLACE COLLECTIONS WITH COURIES COMPANIES AND ORDER WAYBILLSL WHEN NECESSARY

• SECURITY ACCESS CONTGROL BY VERIFYING VISTORS AND REPORTING ANY UNUSUAL OR SUSPICIOUS PERSONS

• UPDATE THE NOTICE BOARD

• ENSURE THAT THE RECEPTION AREA IS KEPT NEAT AND TIDY

• ENSURE THAT THERE IS ALWAYS ENOUGH PAPER AND TONER IN THE FAX MACHINE

• CAPTURING NECESSARY DATA ON EXCEL AND WORD

REFERENCES

DORA SMITH - 041-***-**** / 12

MEGA PLASTICS

PAM WASSERFALL – 041-***-****

CHEMICAL SOLUTIONS & INNOVATIONS

COVER LETTER

I've been enriched in the private sector for 9 years and ultimately I have grown immensely. When I started out in the sector I had no experience besides the theory I had to put into action in order to reap the fruits. I've definitely learned and grasped quickly as this environment is challenging and therefore you need to be on top of your game always having the customers vision and goals at bay. "time is money"

Customer service, clear communication, professionalism and loyalty towards the company, employers and customers was key in my grooming. I taught myself to liaise with high level managers, suppliers and making them feel like royalty as I was the gatekeeper.

I have experience in Admin, Internals sales, running warehouse and Creditors Clerk. I'm grateful for the experience and challenges that I had and I can confidently say that I can dominate in a man's world.

I believe the world needs more women who can rear our industry with knowledge and an iron fist to filter through results guaranteed.



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