Service Front Office

intakhab alam

E-Mail: ***************@*****.***

Phone: 096********

Targeting managerial level assignments in Food & Bevrage Department in a leading Hotel of repute in Hyderabad or anywhere in India

PROFILE SUMMARY

Highly efficient and customer-oriented Food And Beverage Captain with 9 years experience in hospitality environment. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations and maintaining excellent customer satisfaction.

Offering an array of skills in logical problem solving, cross-functional collaboration and team management.

Proven ability to oversee the launch of successful restaurants and event centers.

Track record of successful multi-tasking in dynamic environments.

CORE COMPETENCIES

Buffet signs, Breakfast+lunch+Dinner Departmental trainer

Hospitality & Protocol Strong Communication skills in English,Arabic is a definite plus

Standrization Strong organization skills

Up Sailing and Promotion Self-improvement and continuous awareness relevant to the job.

Time management skills.

ORGANISATIONAL EXPERIENCE

Worked with Dar Al Eiman Taibah Hotel, Saudi Arab (Medina)

Food and Beverage Captain

July 2013-Aug 2020

Perform all necessary tasks to service food and beverage according to the standard of performance manuel of the hotel.

Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.

Maintain communication with management staff of hotel.

Practice good customer relations and attened to customer complaints and queries satisfactorily

Interact daily with hotel and dining guests to promote brand and accept feedback.

Direct and supervise the service team to ensure that all duties are performed as per standrads.

Ensure minimum wastage,breakage and spoilage.

Worked with Dar Al Eiman Royal Hotel - F&B Service Department in Saudi Arab, Medina.

Guest Service Associate

June’12 – June’13

Greeting guests upon arrival and making them feel welcomed.

Processing guest payments.

Coordinating with kitchen and other departments.

Ensure compliance to all safety rules and regulations and maintain safety for all employees.

Worked with Hotel Intercontinental the latlt - F&B Service Department in Mumbai.

Guest Service Associate

Oct’ 10 – Jan’ 12

Take customers’ food and drink orders

Ensure that all orders are accurate and brought to each table in a timely manner

Suggest appetizers and meals to customers based on the menu and specials

Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience

Confirm orders with the chefs and bartenders whenever a clarification is requested

Assist with setting tables and rearranging tables to accommodate larger parties

Industrial Training At Centaur Hotel – New Delhi,

(Food & Beverage service, Food Production, front office & House Keeping)

Oct’ 08 – Feb’09

Highlights:

Appreciation from the national foundation for hajj and umrah, in the service of hajj pilgrims in the year of 1440 AH (2019) (The Egyptian Arabic Republic the ministry of khandendi)

Awarded as a Employee of the month in Al Eiman Taibah hotel Saudi Arab (Madina) June 2019

Awarded as a Employee of the month in Al Eiman Taibah hotel Saudi Arab (Madina) April 2016.

Awarded as a Employee of the month in Al Eiman Royale hotel Saudi Arab (Madina) March 2015.

Awarded as a Employee of the Month in Al Eiman Royale hotel Saudi Arab (Madina) Jan 2014.

Selected to represent my Institution (SRM-IHM) for a three days workshop on ‘INTERNATIONAL TOURISM & ASIAN CULINARY’ held at Mahabalipuram, ( CHENNAI)

IT SKILLS

Basic Computer Knowledge

Ms Office

Power Point

ACADEMIC DETAILS

Bachelor of Hotel Management from SRM IHM, SRM University, Chennai in 2010.

HSC-12TH Standard from SD Inter College,BSE Board,Bihar in 2007.

SSC-10TH Standard from MD,High School,BSE Board,Bihar in 2005.

PERSONAL DETAILS

Date of Birth: 17th Feb 1990

Languages Known: English, Hindi, & Arabic

Mailing Address: Plot No: 7(P), H. No.: 30-55/10/6, Laxmi Nagar, Old Safilguda, Hyderabad – 500056

Passport Details

Passport No : S4665143

Date of issue : 15.02.2018

Date of Expiary : 14.05.2028

Place of Issue : JEDDAH

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