Housekeeping Manager

ASHWANI KUMAR

OBJECTIVE

Housekeeping Manager with 10 years of experience is looking for a suitable opportunity, where I can explore my skills sets and bring them to effective use for achieving the organizational objectives by providing the professional and efficient services to the customers.

WORK EXPERIENCE

Housekeeping Manager, Movenpick Hotel, Jeddah, Saudi Arabia

Duration: November, 2018 – January, 2020

Improved continuously the guest satisfaction for the housekeeping performance by delivering better service with my team and achieved score above target.

Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking.

Monitor and develop team member performance, provided supervision and performance development, conducted counselling and evaluations by delivering recognition and reward.

Continuously evaluated the performance of employees, developing each for advancement opportunities.

Ensured proper maintenance of guest rooms and assets, arranged for repair or replacement of used and damaged products.

Introduced PPM schedule to keep the property maintained with engineering team.

Introduced cleaning schedule, and executed the service with team to maintain the property.

Controlled the department expenses by monitoring the monthly budget and forecast occupancy.

Upgraded staff uniforms to make them presentable in guest areas.

Improved the quality of linen processed at laundry with continuous control check before delivery.

Solved rectified and mediated guests issue when necessary.

Conducted Heartiest Journey campaign training to all the head of department at the sister Movenpick hotels in the Jeddah.

Housekeeping Manager, Mahindra Holidays & Resort India Ltd., Udaipur, India

Duration: September, 2014 – August, 2018

Reviewed and revised SOPs for housekeeping department and preparing arrangement for operation needs.

Conducted SOP training to all the Housekeeping Managers in the region and cross checked quarterly including providing assistance to follow all the procedures.

Directs all obligations of the housekeeping operation and cleanliness levels in every aspect of the property, and in addition keeping up and actualizing cleaning procedures.

Prepared annual budget according to the corporate guidelines and adhere to the saving expenses including reviewing monthly budget.

Maintain the upkeep of the property to keep the high level of quality and hygiene in the areas.

Checking of rooms and areas with Chief engineer to make sure for delivering safe and quality product to our guests.

Meeting the guests in regular interval to ensure their comfort.

Ensures that organization brand norms of value and cleanliness are kept up at all times with my team.

Maintaining the horticulture of the resort and organised ESOP activity with team.

Upgraded the resort interiors and exteriors according to necessity.

Raised the level of guest satisfaction scores above the benchmark.

Achieved the miscellaneous revenue from housekeeping through the year.

Conducting staff engagement activities during various occasions to have the team spirit alive.

Conducting motivational training for the entire team to have better output.

Sales call by visiting various corporate organizations to pitch the property and get business.

Officiating resort manager in his absence to run smooth operation for the resort.

Regular check of laundry equipment’s and chemicals to ensure better maintenance of soft linens.

Assistant Executive Housekeeper, The Deltin (186 rooms, Pre-Opening), Daman, India

Duration: June 2013 – August, 2014

Directed the housekeeping and laundry department the start-up hotel & casino with 35 team members. Pre-Opening Assistant Executive Housekeeper.

Prepared SOPs for housekeeping and laundry departments and Training Plan for associates.

Met with suppliers to determine availability of supplies for housekeeping and laundry.

Organized available equipment ordered for missing assets and came up with beautiful equipped hotel.

Housekeeping Executive (HOD), Holiday Inn Express (173 rooms, Pre-opening), Ahmadabad, India

Duration: March, 2012 – June, 2013

Organized and conducted training to all staff members to execute required brand standard.

Reviewed and revised SOP including creating new SOPs for the brand, which was approved by corporate management.

Ordered required PAR stock of linen, guest supplies, amenities and cleaning supplies to run the operation smoothly.

Closely work with reservation and frond desk team to plan for forth coming occupancy.

Opened a beautiful equipped hotel with team within the timeline and delivered the excellent service. Responsible for first aids and conducting evacuation drill with ERT team.

Planned and organised require upgrade in the premises for safety and security.

Planned and created training calendar for the team to keep them in better for practice to provide high level of service.

Presented high quality and hygienic in public area and guest rooms by getting the procedure followed of I – Clean.

Housekeeping Supervisor, Holiday Inn (303 rooms), Edinburgh, Scotland (UK)

Duration: June 2009 – January 2012

Responsible for planning, directing, coordinating and participating in all Housekeeping activities and work assignments.

Inspects Housekeeping personnel daily work activities.

Supervision of cleanliness and maintenance throughout the hotel.

Direct responsible for comfort and cleanliness of the hotel in every aspect and to ensure maintaining high quality standards.

Housekeeping Team Member, Holiday Inn (303 rooms), Edinburgh, Scotland (UK)

Duration: October 2008 – June 2009

Supported the core Housekeeping operation.

Cleaning of guest rooms within a time scale, delivered services according to the hotel standard.

Industrial Training, Taj Residency, Lucknow

Duration: April 2007 – October 2007

Undergone 22 weeks Internship/Industrial Training from “Taj - Residency, Lucknow, India (5 star) hotel”.

KEY SKILLS

Training and motivational

Recruitment

Teamwork

Time Management

Budgeting

Leadership

Critical decision making

COMPUTER SKILLS

MS-Office

Hotel operating software

Opera Fidelio Oasis WINHMS PMS MMS POS SAP

ACADEMIC QUALIFICATIONS

DEGREE

INSTITUTE/UNIVERSITY

YEAR

B.A.[honours] in Hospitality Management

Napier University, Edinburgh, Scotland (UK)

and

Institute of Advanced Management, Goa, India

2006-09

H.S.S.C [PCM]

Jesus & Mary Academy, Darbhanga

2004-06

S.S.C

Jesus & Mary Academy, Darbhanga

2003-04

LANGUAGES

English

Hindi

Bengali

PERSONAL DETAILS

Date of Birth – 25th December 1987 Gender – Male Nationality – Indian Passport No. – S6872353

References are available upon request.

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