Food Safety Service
Resume:
EMAIL: - ******************@*****.***
MOBILE: - 068-***-****
LOCATION
Johannesburg, 2192
Justin Denga Justin Denga
A mature and hardworking Professional with experience in providing clients with the highest degree of hospitality and customer service by
ensuring that facilities meet and exceed expectations. A self-starter who can follow instructions and a fast learner who can equally work alone
or as part of a team. A reliable Professional who has the ability to meet deadlines and ensures to perform to the highest standard possible.
With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a
better understanding of their needs. Can communicate effectively with people from different backgrounds. Has a warm way with people, and
is more than able to meet expectations in terms of efficiency, accuracy, timeliness and professionalism of service.
Personal Profile Educational Qualifications
Nationality
Zimbabwean 2019 Certificate in Forbes Travel Guide Luxury Service
Forbes Travel Guide
Passport Number
EN566147 2011 Certificate in Hotel & Catering Supervision
Gender Institute of Commercial Management (ICM)
Male
2009 GCE Ordinary Level Certificate
Date of Birth Mosi ya Tunya Victoria Falls High School
12 June 1990
Civil Status Other Qualifications
Married
Highfield Level 3 Award in Food Safety in Catering Certificate – Highfield Qualifications
Criminal Records
None
Key Skills & Competencies
Languages
English & Shona Effective networking techniques and outstanding interpersonal skills.
Always maintains a positive and consummately professional demeanor, with ability to
instill the trust and engagement of others.
Computer Skills An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win loyalty.
Microsoft Office Competent in sanitary, responsible food storage and handling ensuring operations
Internet & Email always comply with culinary standards
An ability to handle the pressures arising from having to meet deadlines and targets.
Office Skills Work Experience
Telephone Skills Senior Receiving Supervisor
Mondrian Hotel, Doha Luxury Five Star
Customer Service
September 2017 – Current
Filing & Records Management
Major Duties
Administrative Support
Completing individual work team performance reviews and provide mentoring,
Reports & Spreadsheets coaching and development for colleagues
Supervisory Skills Ensuring order accuracy and delivery to the proper storage locations.
Teammate management including attendance management, corrective action, and
performance plans
Assisting in maintaining daily and monthly receiving/outbound logs to ensure that all
packages and deliveries are accounted for.
Assisting other departments with the requisition and delivery of certain products from
Other Skills purchasing storerooms.
Assisting Food and Beverage team in proper rotation and quality control of all inbound
Food Safety & Sanitation products.
Ensuring shipping & receiving functions are performed safely and in accordance with
Source Ingredients
established EHS procedures
Handle Critics Ensuring that receiving department is following processes of receiving product
accurately and signing for all important information
Cost Control
Participating in daily staff meetings to keep the Operations team abreast of shifts,
Complaint Handling ensuring priorities and keeping communication open and continuous
Maintaining a positive work atmosphere by acting and communicating in a manner
that enables getting along with guests, vendors, co-workers, and management.
Performing additional duties as requested by Purchasing Director and/or Purchasing
Supervisor.
Personal Skills
Team work Waiter
SBE Mondrian Hotel, Doha Luxury Five Star
Self-Starter February 2017 – September 2017
Problem solving
Major Duties
Decision making
Greeting and escorting customers to their tables
Communication skills Presenting menu and providing detailed information when asked (e.g. about portions,
Time Management skills ingredients or potential food allergies)
Preparing tables by setting up linens, silverware and glasses
Serving food and drink orders
Arranging table settings and maintaining a tidy dining area
Delivering checks and collecting bill payments.
Ensuring that guests are enjoying their experience in the restaurant.
Carry dirty plates, glasses and silverware to kitchen for cleaning
References Head Waiter
Legacy Monomotapa Hotel Zimbabwe (Five Star)
Sadbir Shama September 2012 – January 2017
Food & Beverages Director Major Duties
Mondrian Doha Hotel
Tel: - +97-466-***-*** Assisting with training, supervising and disciplining all outlet colleagues.
Ensuring the correct and consistent service techniques will be demonstrated by all
colleagues.
Controlling usage of all Food and Beverage.
Andreas Schuldt Observing daily conditions of all physical facilities and equipment in the outlet.
Finance Director Preparing colleague schedules, which allow for appropriate service while controlling
Mondrian Doha Hotel over time.
Tel: - +97-466-***-*** Communicating with other departments to ensure a supporting team of professionals.
*******.*******@***.*** Ensuring a safe working environment for all colleagues within the outlet.
Understanding all food and beverage items offered, including ingredients, methods of
preparation and proper service.
Assisting in completing and conducing performance evaluations for all colleagues.
Handling all inventories directly involved with the operation of the outlet
Assisting in laying out goals and developing strategies to accomplish said goals.
Controlling standards, performance, employees' conduct, dress code, appearance,
sanitation, etc., according to established policies.
Identifying potential problems and asking for assistance before breakdown occurs.
Shift Manager
Nandos Restaurant
June 2011 – August 2012
Major Duties
Providing services that are above and beyond for customer satisfaction and retention.
Improving service by communicating and assisting individuals to understand guest
needs, providing guidance, feedback, and individual coaching when needed.
Managing day-to-day operations, ensuring the quality, standards and meets the
expectations of the customers on a daily basis.
Displaying leadership in guest hospitality, exemplifies excellent customer service and
creates a positive atmosphere for guest relations.
Handling guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain
feedback on quality of food and beverage, service levels and overall satisfaction
Management Trainee
Holiday Inn, Harare, Zimbabwe (Five Star)
February 2010 – February 2011
Major Duties
Managing the day to day operation of the F&B department
Managing the day to day operation of the Front office on bookings and reservations.
Assisting the F&B Cost control in managing Hotel inventories.
Assisting in Catering and events for Banqueting department.
Assisting the Chef in culinary in all different food preparation sections and preparation
before service.
Filling in for bartenders, baristas or servers, depending on the kind of venue they work
for, and therefore learning the everyday workings of their beverage service.
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