Executive Assistant Office

Objective

Seeking an executive administrative office support role to apply my extensive and successful administrative, sales, service, and leadership experience in a challenging, creative, and stable environment and where I can utilize my strong organizational, analytical and communication skills as well as a talent for interpersonal relations. Professional Experience

Mortgage Bankers Association August 2019 – January 2021 Executive Assistant

• Coordinated the SVP’s schedule to optimize his time, help assure that deadlines are met, and facilitates the exchange of information in relation to scheduling. Determines the nature of the appointments and develops and/or gathers necessary background material wherever possible. Monitors and maintains the SVP’s and the Group’s calendar in Outlook to assure that appointments are current and posts entries as appropriate.

• Monitors MBA’s intranet and other related messaging to assure the Group’s compliance with announcements and all deadlines, particularly in relation to the budget and lobbying disclosure reporting (LD2 and LD-203).

• As directed, handled all attempted incoming contacts (both internal and external stakeholders) for the SVP and responds to routine requests for information on non- technical topics from MBA members, the public and MBA staff. Takes thorough messages/notes and follows up on action items and time commitments with SVP.

• Prepared a variety of materials from draft, including correspondence, memoranda, emails, agenda, scheduled, reported, and meeting materials. Formatted outgoing work product for general presentation consistent with MBA style standards and the purpose of the document. Proofread and edited documents for typos, grammar, punctuation, spelling, and general sentence structure. Distributed the work product as directed and ensures that work products are treated to protect confidentiality, as appropriate.

• Prepared detailed itineraries and makes all travel arrangements for the SVP and other Group staff as needed. This includes airline reservations, hotel accommodations, travel advances, expense reports, etc. Coordinated and assembled all necessary briefing materials needed for trips.

• Performed regular technical and administrative support for MORPAC and MAA, including calendar/RSVP management for events, coordinate with MBA Operations to generate, print and mail MORPAC thank you letters to individual contributors, run MAA and MORPAC reports as needed, help with MAA membership renewals and assist in development and execution of MAA and MORPAC company campaigns.

• Provided general logistical and administrative support for all events and meetings (on-site and off-site) hosted by the Group. Also, works directly with lobbyists (and across MBA Groups) in coordinating and assembling materials for events/meetings.

• Provided administrative support for lobbyists in the Group, including assisting with managing calendars, registering for events, arranging travel reservations and other duties approved by the SVP.

• Supported MBA’s Lobbying Disclosure Act (“LDA”) compliance program by coordinating with General Counsel staff to support the collection of third-party lobbying contact data, employee expense data, and staff lobbying time data; distributes periodic employee surveys and answers routine questions about them and other aspects of the LDA compliance program. Assists with the preparation and submission of the required lobbying reports. Flags issues for the attention of the SVP and General Counsel.

• Maintains the quality and accuracy of the Group’s contact records and lists for committees, councils, subcommittees, task forces, and working groups.

• Coordinates the Group’s office and workflow including reading all incoming mail and interoffice correspondence. Scans and sorts incoming mail into priority categories; notes items of interest based on current projects. May retrieve and attach background material before forwarding. Maintains, orders, and replenishes office and/or telework supplies.

• Maintains the SVP’s electronic (e.g. Q drive) and paper filing systems to ensure ready access to materials. Files and retrieves materials, establishes new folders, as needed, and periodically purges outdated materials under the guidance of the SVP. American Gaming Association March 2019 – July 2019 Executive Assistant

• Provide heavy calendar management to two Senior Vice Presidents

• Coordinate and manage executive travel for both international and domestic

• Manage executive expense reports and assist with the reconciliation monthly billing

• Assist and provide AV support for internal meetings

• Manage email correspondence on behalf of executives to include but not limited to; Follow up emails, Thank you notes, response to small requests

• Coordinate all aspects of smaller executive meetings including venue, agenda, attendance, catering etc.

• Created new template for meeting minutes for inhouse uniformity

• Revise communications as needed for speeches, presentations, email board internal and external meetings

• Served as liaison between SVPs and staff

Health Policy Research Consortium January 2014 – June 2018 Senior Project Support Specialist

• Provide administrative project support to C-Suite and Management level program staff including the CEO, CHEO, former Congressman and President of the AMA, and the Senior Director of Health Equity Executive Director of Health Equity

• Manage the highest level of confidentiality and diplomacy for time sensitive material

• Maintain and worked closely with Senior Executive Director on managing a budget of

$15M

• Prepare routine and advanced correspondence including letters, memoranda, and reports for executives

• Manage senior executives calendars and plan all meetings internal and external

• Assist with the coordination and facilitation of community outreach initiatives and meetings

• Coordinate travel arrangements and maintain confidentiality for executive staff

• Manage a team of seven other project support staff

• Assign and oversee the daily duties of the support staff

• Create and implement SOPs to ensure compliance and effectiveness

• Perform in-house exit interviews

• Oversee and approve consultant’s timesheets for payroll

• Oversee scheduling of staff trainings and maintaining up to date records

• Conduct onboarding for new hires at satellite office

• Oversee company spending at satellite office

• Designed and developed program booklet which is now used as a baseline for new booklets

• Aid in the development of program collateral such as brochures, guides, and presentations

• Manage supply inventory, ordering and distribution

• Serve as a liaison between staff and executives

Wholistic Services, Inc. August 2010 – January 2014 Executive Assistant

• Provided administrative support to Vice President at the corporate office

• Provided administrative support to CEO, Corporate Secretary, and Director of Day Program at school when requested

• Maintained the highest level of confidentiality and diplomacy in handling sensitive issues

• Screened and routed calls for office

• Managed calendars and planned meetings

• Coordinated travel arrangements both domestic and international

• Composed documents and organized offices for efficiency Skills/Abilities

• Coordinating Audio

Conference Calls

• Creating and Maintaining

Databases

• Office Equipment

• Administrative Support

• Appointments

• Calendar Management

• Designing and

Maintaining Filing System

• Organizing Meetings

• Record Keeping

• Travel Arrangements

• Event Planning

• Preparing Reports

• Processing Expense

Reports

• Proofreading

• Taking Meeting Minutes

• Active Listening

• Ability to Follow

Directions

• Ability to Work

Independently

• Assertiveness

• Analytical

• Energetic

• Diplomatic

• Decision Making

• Detail Oriented

• Flexibility

• Follow Through

• Initiative

• Good Judgment

• Motivated

• Multitasking

• Maintaining Confidential

Information

• Meeting Deadlines

• Prioritizing

• Problem Solving

• Project Management

• Reliability

• Self Confidence

• Self-Directed

• Teamwork

• Time Management

• Working Well Under

Pressure

ACADEMIC PREPARATION

Bachelor of Science University of Maryland Expected 2022 Major: Business Administration

Computer Skills

• Advanced proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook, Publisher), Visio and Adobe Acrobat Creative Cloud

• Experienced with Windows Operating Systems, Internet research, and databases Professional Associations

• Member of IAAP

References

Available Upon Request

Contact this candidate