Service Customer

CRYSTAL LEXION

***** ******* ****** *********, ********** 92503 · 323-***-****

**************@*****.***

I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively.

EXPERIENCE

OCT 2015 – AUG 2017

KIDS CLUB ATTENDANT, Fitness 19

Job Descriptions

A Kids Club Attendant is responsible for checking in each child and getting special instructions from parents, supervising and create activities of all assigned children in the Kid’s Club from the ages 3 months to 12 years old, and provide child-care to children including paging parent/guardian if necessary to assist with discipline issues or attending to personal needs.

Assisted the front desk when needed and performed clerical duties

Stood as a great example for each child enrolled in Kids Club.

Responsible for up to 20 children from different age groups.

AUG 2017– OCT 2017

BEHAVIORAL THERAPIST, Behavioral healthworks

Job Description

Behavioral Therapist is responsible to work in a home setting of one-on-one diagnosing mental disorders and providing children with different therapeutic methodologies to cope with their issues, teach language and communication skills through behavior modification and positive reinforcement techniques, and collect record and maintain data on each child's progress.

Showed strong compassion toward the client’s family and client.

Excellent communications skills to effectively and accurately interact with patients

Patient with clients and other co-workers

OCT 2017– JUN 2018

YOUTH DEVELOPMENTAL SPECIALIST, Boys and girls club/rusd

Boys and Girls Club/RUSD is an after-school program designated for the help of students to develop and strengthen academic, physical and social skills by aiding and tutoring to students in the after-school program.

Job Description

Youth Development Specialist is responsible for assisting students, individually or in small groups, with lesson assignments (e.g. reading stories, listening to students reading, language, spelling, facilitating activities, motor perception programs, and more). Also, maintains classroom equipment, work area, students’ files/records for the purpose of ensuring availability of items and/or providing reliable information.

Promoted good habits for the purpose of improving the quality of student’s outcome and encouraging student development.

Responsible for 20 first graders in my class in the daily operation.

Assists other personnel for the purpose of supporting them in the completion of their work activities.

AUG 2018– NOV 2019

SERVICE GREETER/LOANER AGENT, lexus dealership

Job Description

Service Greeter duties include greeting guests, handling customer complaints, and assist customers with service pick up payment transactions. The Service Drive Greeter is also responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience while maintaining an orderly service parking area.

(Cross trained)

The Loaner Car Agent is responsible for ensuring all service customers needing a loaner vehicle have one provided to them, ensures customer receives and returns courtesy loaner in accordance with company, and administrative duties such as filing documentation with insurance, answering phone calls regarding and qualifications in accordance with the company.

Checked in an average of 65 appointment and non-appointment cars a day

Became the lead “go-to” person for new service greeter employees to help train for position.

Would help in different service areas, such as car wash, to ensure customers would get their car back in a timely manner.

Worked 45-50 hours a week to fill in the shortage of employees.

EDUCATION

JUN 2016

HIGH SCHOOL DIPLOMA, Chino hills high school

High School Diploma in General Education

Graduated with a 3.2 GPA

AUG 2020

BACHELOR OF SCIENCE, ashworth college

Attended Ashworth Career College from July 2017 to August 2020

Bachelor of Science in Early Childhood Education

Graduated with a 3.78 GPA

SKILLS

Microsoft Office

Customer Service

Team building

Administrative duties

Willingness to Learn

Excellent Communication skills both oral and written.

Strong leadership

Team worker who can adapt in changing dynamics.

Self-motivation.

ACTIVITIES

In July 2020, I became a business owner of an online lip gloss line, Boss N’ Gloss LLC. Being a new and upcoming business owner of a lip gloss line has helped me overcome a fear of stepping out of my comfort zone. It has shown me that organization and dedication is a huge essential to a successful outcome.

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