Customer Care Office
Resume:
CURRICULUM VITAE
The Curriculum of Dinad Suzan Semenya
Name Dinad Suzan Semenya
Home Address * ****** ******
Atteridgeville
0008
Postal Address 6 Mosalo Street
Atteirdgeville
0008
Cell phone Number 082-***-****/076-***-****
Email Address ******.*******@*****.***
Date of Birth 30 December 1976
Identity Number 761**********
Gender Female
Nationality South African
Current Occupation PA to the MD/ Office Administrator Drivers License Code 08
Languages English, Afrikaans, Zulu, N Sotho and Setswana Personal Profile: Regarding myself as a flexible, hardworking, self-reliant, and motivated
Person with a sense of responsibility and have an aptitude for Making things work
.
SECONDARY EDUCATION
Name of School Tiisang Thutong Finishing Centre
School Certificate Senior Certificate
Subjects Passed N-Sotho, Afrikaans, English, Economics, Business Economics, Accounting
TERTIARY EDUCATION
Institution Pretoria College
National Certificate Marketing Management
Subjects Passed Marketing Management, Marketing Communication Management Communication, Marketing Research
Computer Practice, Entrepreneurship and
Business Management, Effective Communication
Completed 2000
CURRICULUM VITAE
2
SHORT COURCES
Institution Pretoria College
Certificate Human Resource Management
Subjects Personnel Management, Computer Practice, Communication Communication
Completed 2000
Institution: Varsity College
Certificate Administration Management
Subjects Office Administration and Management, Events Coordination,Office Design and Layout, Problem Solving and Decision Making, Time Managament, Leadership Skills, Communication Managment
Period 18Weeks
Computer Literacy Ms Word, Ms Excel, Advanced Excel, PowerPoint Ms Outlook, Internet Explorer, Pastel 5 &6, Fincon Employment History
Employer: Afrocentric IP
From: 14 February 2014 – 31st March 2019
Position: PA to the MD and Office Administrator
Duties: Running day to day activities of Afrocentric IP Answering calls and taking Message
Welcoming and Greeting Clients Professionally
The ordering of office Stationery and Groceries
Assisting in Bid management when necessary
Managing Directors Diary
Assisting in the Gwiliza Foundation Activities
Taking and distributing minutes in the AIP and Café Zing Exco Meeting
Providing support to other departments where necessary Booking and arranging Meeting for the Director
Filling and managing company documents
Organising internal and external Events and managing the exhibition equipements.
Conferences bookings, Boardroom bookings and
refreshments
Customer liaison
Booking Flights, Accommodation for the MD and all staff Management of administration staff
Assisting Finance Department
Staff requisitions Management
Facilities Management
Reason for Leaving: Retrenchment
CURRICULUM VITAE
3
Employer: Meso Group (ICT Solutions)
Telephone No: 072-***-****/071-***-****
From: Apr 2010 Dec 2013
Position: PA & Admin Assistant
Duties: Invoicing, receiving orders, dispatch, compiling quotations, Customer liaison, receiving and placing Stock with different suppliers, create spread-sheets and databases,, account management, tender completion and submission, director’s administration, chairman’s administration, staff management, diary management (directors), office management,
registering of companies, BBBEEE certification applications, office management (7 companies, 4 branches), devising and maintaining office systems; booking rooms and conference facilities; attending meetings, taking minutes and keeping notes; managing and maintaining budgets, liaising with staff in other departments and with external contacts; ordering and maintaining stationery and equipment; sorting and distributing incoming post and organising and sending outgoing post; liaising with colleagues and external contacts to book travel and accommodation; organising and storing paperwork, documents and computer-based information; photocopying and printing various documents, sometimes on behalf of other colleagues. recruiting, training and supervising junior staff and delegating work as required; manipulating statistical data; arranging both in-house and external events.
From: 2006 August to 30 March 2010
Employer: Sahara Systems
Telephone No: 078-***-****
Position: Internal Sales Co-ordinator & Admin Assistant Duties: Invoicing, Receiving Orders, dispatch, making quotations, Customer care, receiving and placing Stock with different Suppliers, Create spreadsheet and databases, Answering phone calls & transferring calls, Scanning documents, solving customer complaints, keeping in touch with existing customers. Keeping records of all leave forms and the daily register. Type various correspondences on word process programs, faxing documents to other businesses and clients, Update the customer’s database.
CURRICULUM VITAE
4
From: 2001 September to August 2006
Employer: Electrohaps
Telephone: (012-***-****
Position: Internal Sales Co-ordinator
Duties Invoicing, Receiving Orders, dispatch, making quotations, Customer care, Receiving and placing Stock with different Suppliers, Recording at the database, Involved in Cyber Trade Management Expect, Tracing invoices through Optiffin, Answering phone calls and transferring calls & Solving customer complaints, Training of new staff, Tracing invoices with different suppliers, keeping in touch with existing customers, filling in tender documents and database registration
DEVELOPED ABILITIES AND ORGANISATIONAL SKILLS:
Communication Skills
Good written and verbal communication skills through writing academic essays, chairing meetings and doing presentations.
Teamwork
Attended a workshop on teamwork presented by Job Opportunities Bureau at the Pretoria College Also
Acquired skills in teamwork through group discussions and group tasks during my studies. Interpersonal skills
Good interpersonal skills through teamwork in academic work and dealing with student queries as a class representative of the Marketing students
LEADERSHIP ROLES
Class Representative from 1998 to 1999, Chairperson Ga Tswaragano Club. INTERESTS & HOBBIES
I have developed an interest in working with people and being an effective manager in the future. I enjoy reading, listening to music, surfing the Internet for current issues and events, watching TV, singing, playing netball and cooking.
CAREER OBJECTIVES
Short term:
I would like to work within any organisation that has the facilities to enhance and develop my skills and abilities as well as giving me scope for future advancement and get exposure in the working environment and practically apply the experience that I have acquired in my studies. Long term:
To add value to my professional interaction and be seen as an investment in the organisation which offers me the opportunity to achieve my career goals. CURRICULUM VITAE
5
REFERENCES
Mr. Kabelo Morudu
Electrohaps
Mr. Gerson Ndou
Sahara Systems
Ms. Marie Delport
Meso Group (ICT Solutions)
Ms Tsepiso Mashabataga
Afrocetric IP
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